Associate Field Service Technician - Minneapolis/St. Paul - Transport

About the role

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

Responsibilities

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Utilize computer software to complete documentation, order parts, reference training materials, and more.
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives.
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

Requirements

• High School diploma.
• Must be at least 21 years of age to meet driving requirements.
• Valid driver license in the state of residence with a good driving record; you will operate a company vehicle while abiding by company policy.
• Willingness and ability to work an extended work week including nights and weekends at times.

Qualifications

• Ability to move, set up, and demonstrate equipment weighing up to 75 pounds (lift unassisted 75–80 pounds), reach, push, or pull to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of eye, hand, and foot movement with ability to grasp by hand and meet cognitive demands including visual and auditory discrimination/memory, reading ability, and memory retention.
• May handle various materials including but not limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals, and coated products.

Pay

$25.77 – $35.37 USD Hourly

Benefits

• Health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
• Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Schedule

Extended work week required, including nights and weekends at times.

Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.