Associate, Field Service Group

About the role

The primary purpose for this position is to provide field- and client-facing customer service and support. The Associate will assist and provide accurate information to clients and field users, maintain diligent records of all interactions, and keep current on changes to business processes and the technology that impacts the clients and field users they support.

Responsibilities

• Provide accurate information on business processes that the associate supports.
• Accurately record and escalate product, operational, or technology issues to the appropriate owner.
• Understand required accountabilities in the area in which the Associate works.
• Research, respond, and follow-up with assistance from other team members as required to questions from field users, external clients, Operations, and other RBC Business Units.
• Draft basic knowledge articles, as well as make changes and updates for review by leaders.
• Escalate questions to the appropriate senior associates within FCSS.
• Reduce risk by suggesting process changes or modifications as appropriate.
• Perform other duties and responsibilities as assigned.

Requirements

• 4-year degree from an accredited university in business, finance, or related field or High school diploma AND 1+ year of job-related experience.

Nice-to-have

• Salesforce contact management experience.

Benefits

• A comprehensive Total Rewards Program including competitive compensation and flexible benefits, such as:
  • 401(k) program with company-matching contributions
  • Health, dental, vision, life, and disability insurance
  • Paid-time off
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

Pay

The expected salary range for this position is $50,000–$80,000, depending on experience, skills, and registration status, market conditions, and business needs. You may also have the potential to earn more through RBC’s discretionary variable compensation program, which increases total compensation if the business meets its performance targets and you meet your individual goals.

Schedule

• Full-time
• 40 hours per week

Skills

• Active Learning
• Adaptability
• Communication
• Critical Thinking
• Customer Service
• Detail-Oriented
• Group Problem Solving
• Interpersonal Relationship Management
• Product Services

Location: 250 Nicollet Mall, Minneapolis, Minnesota, United States