Associate Facility Solutions Manager

About the role

The Associate Facility Solutions Manager (AFSM) oversees the business operations of assigned clients in North County San Diego. This role involves field support, including training, guiding new clients, inspecting contractor performance, addressing customer complaints, coordinating site visits, and developing long-term client relationships.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide building solutions and/or products.
• Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through on all client promises.
• Ensure the client's strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with the Enterprise Facility Solutions Manager and/or Director of Operations; promptly address any client issues or problems that arise.
• Use City Wide's CRM to perform client inspections, add extra charges, CCO routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS) and FSM Summary Sheets.
• Ensure MSDS sheets for each client serviced in the janitor closets are complete, accurate, and that all items are properly labeled.
• Communicate client survey responses to the Director of Operations and the Enterprise Facility Solutions Manager.
• Develop and implement a plan with the Director of Operations and the Enterprise Facility Solutions Manager to resolve client complaints or service deficiencies, and to actively monitor compliance.
• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Ensure work is completed to client standards and company guidelines, and discharge if it does not meet the service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide Facility Solutions of San Diego's operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

Requirements

• 3-5 years' management experience in building maintenance, facility management, or equivalent experience.
• A high school diploma required; a bachelor's degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• A positive, personable, and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.
• Must be living in North County San Diego.

Physical Requirements

• Ability to lift up to 30-50 lbs.
• Ability to stand, walk, bend, or kneel for extended periods.