Associate, Enterprise Client Strategy

About the role

We are seeking a Client Strategy Associate to join our Brand Success team, where you will help manage and optimize our largest and most complex customers and our luxury portfolio. The retention and expansion of customer partnerships is at the forefront of ShopMy's focus. The role enables our Client Strategy Managers to further elevate our brands' experience and success on the platform.

Responsibilities

• Assist Client Strategy Managers in the day-to-day management of brand accounts in our Enterprise and Luxury portfolios, ensuring timely and accurate execution of deliverables
• Attend external meetings with our brands to track and execute needs and associated action items
• Maintain accurate and up-to-date account data and documentation
• Support the development of brand-specific strategies by synthesizing platform data, brand goals, and creator behavior into clear, actionable direction
• Support ad-hoc projects across the organization and maintain project timelines
• Collaborate with other Associates to share best practices and drive efficiency

Requirements

• Bachelor’s Degree
• 1–3 years in account management, project management, or client-facing roles supporting high-value, enterprise, or luxury brands
• Comfortable engaging with senior stakeholders and executives, with experience navigating complex org structures or high-touch client relationships
• Skilled at managing multiple high-touch accounts simultaneously, with strong prioritization and a consistent standard for quality and responsiveness
• Experience as an Account Coordinator, Assistant, or similar preferred
• Proficiency in Google Suite, Microsoft Office, and Zoom
• Highly organized with strong attention to detail
• Excellent written and verbal communication skills
• Adaptability to evolving brand needs and priorities
• Team player who’s ready to step in wherever needed

Qualifications

• Remote startup experience
• Ability to execute under tight deadlines and urgent requests
• Familiarity with Salesforce
• Knowledge of the creator economy and affiliate marketing

Skills

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with CRM tools (Salesforce)
• Understanding of the creator economy and affiliate marketing

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• New York HQ office

Pay

The provided salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

Schedule

Full-time