Associate Dispatcher

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. Individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

About the Role

Monitors, dispatches and load-balances work orders to field personnel. Responds to requests for information and provides communication between customer service representatives and field personnel.

Responsibilities

• Answers the telephone and performs call-ahead requests for field technicians.
• Receives and dispatches calls and locates.
• Dispatches orders via Mobile Data.
• Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.
• Coordinates daily operational requirements between internal and external stakeholders.
• Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.
• Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.

Requirements

• High school diploma or GED.
• One year of experience with SAP or a mobile data dispatching system.
• At least one year of experience in or supporting gas distribution operations, or at least one year of equivalent dispatching experience.

Physical Requirements

• Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Able to demonstrate and apply the manual dexterity to operate a personal computer and common office equipment.
• Able to sit, stand, or walk for long periods of time.
• Able to communicate either through written and verbal means in person or through technical equipment such as a telephone.

Working Conditions

• Required to participate in CenterPoint Energy's Emergency Operation Plan (EOP).
• Able to work in an office environment.
• Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.
• Able to work in a fast-paced environment.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays, and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time