Associate Director, WW Commercialization Field AI Transformation Learning, Commercialization Learning, Center of Excellence

About the role

The Worldwide Commercialization Learning (WWCL) Centre of Excellence is seeking a bold, commercially minded learning leader to serve as Associate Director, WW Commercialization Field AI Transformation Learning. This role is the single point of accountability within the WWCL CoE for the skills and behavioral change learning strategy underpinning Rewire the Field, BMS's enterprise-wide initiative to drive impactful and intelligent customer engagement through AI-enabled field transformation.

Responsibilities

• Own the end-to-end skills and behavioral change learning strategy for Rewire the Field, translating the program vision into a coherent, phased, and measurable learning roadmap.
• Serve as the Change Strategy Lead within the Rewire the Field program governance structure, leading the change management, communications, and training workstream in partnership with CASA program leadership.
• Define how learning supports each solution pillar, building the skills, behaviors, and new ways of working required to maximize the value of AI-enabled tools, not simply technical proficiency.
• Partner with the AD, WW Customer Engagement Platform Skills Development to ensure a coherent learner journey across the platform and skills layers, maintaining clear accountability boundaries.
• Ensure the learning strategy remains coherent as the program evolves from near-term quick wins to longer-term capability build.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5–8+ years of experience in learning, commercialization, or capability development, ideally within life sciences.
• Demonstrated experience designing and executing learning strategy for large-scale commercial or enterprise transformation programs.
• Strong commercial and field acumen; ability to translate AI-enabled business strategy into practical skills frameworks and learning pathways.
• High level of data, digital, and AI fluency — able to partner credibly with CASA, analytics, and platform teams.
• Proven strategic thought partner — able to see the end-to-end system, co-create with senior stakeholders, and bring structure to ambiguous problems.
• Demonstrated change management expertise for field-facing capability programs, including adoption narrative development and senior stakeholder engagement.
• Exceptional influencing and consulting skills; able to operate credibly at senior levels in complex, matrixed global environments.
• Experience with global delivery partners (e.g., LEAP/GCC or equivalent) and multi-partner delivery ecosystems.
• Proven ability to drive delivery accountability and high performance through others without direct line management authority.

Benefits

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