Associate Director - US Predictive Customer Engagement

About the role

Challenging. Meaningful. Life-changing. Join us at Bristol Myers Squibb where uniquely interesting work happens every day, transforming the lives of patients and careers alike.

Key Responsibilities

• AI/ML Product & Technical Leadership
• Own technical direction for AI capabilities that prioritize the right customer, content, journey/channels, and insights—and enhance capability maturity over time.
• Lead development of predictive and optimization components that translate HCP-level signals into engagement recommendations and insights.
• Drive “explainable AI” packaging so recommendations include interpretable drivers/insights that support pre-call planning and confidence.

Qualifications

• BA/BS degree (quantitative area of study preferred)
• Minimum of 5 years of hands-on relevant experience in life science and healthcare industries (including data engineering, data science projects, designing, developing and deploying ML models)
• Proficiency in python, SQL, spark, git, MLOps
• Solid understanding of LLM, genAI and agentic AI application and development, with hands-on experience
• Great communication and interpersonal skills

Preferred

• Master or PhD degree in relevant field
• Business stakeholder interfacing responsibility and experience
• Production-grade LLM application deployment
• Team management experience

Benefits

Bristol Myers Squibb offers a wide variety of competitive benefits, services and programs that provide employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Pay

Princeton - NJ - US: $167,540 - $203,013

Schedule

US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees))
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays