Associate Director - TuneLab Biologics Customer Success Partner

About the role

In this role, you will lead engagement with TuneLab members developing biologics to support their success upon joining TuneLab. This engaged and growing drug discovery community includes startups, established biotechs, mid-cap pharma, and beyond requiring you to engage and communicate across multiple levels and types of TuneLab members. Through your drug discovery and modeling expertise, you will provide critical support to partners for them to see maximal value from using TuneLab. You will also provide product feedback to TuneLab, helping shape the roadmap and strategy of the future capabilities of TuneLab. Further you will interact with the expanding ecosystem of TuneLab partners ranging from model developers, electronic notebook providers, and CROs to ensure the best experience for TuneLab members. This role is essential to expanding the platform’s reach and developing an ecosystem of contributors and users who accelerate AI-powered drug discovery.

Responsibilities

• Support TuneLab partners developing biologics to ensure technical success using the growing set of models, workflows, and functionalities within TuneLab
• Build partner case studies and identify partner champions to demonstrate how TuneLab is impacting drug discovery
• Engage existing TuneLab partners to identify high-need product improvements
• Communicate with TuneLab Product team to translate technical feedback into potential product improvements
• Roll-out of new features and capabilities to existing TuneLab members
• Represent the platform at scientific meetings, AI/ML community gatherings, and user group events
• Cultivate a sense of identity and shared purpose among TuneLab participants

Requirements

• Graduate degree (PhD or MS) in biology, biochemistry, or a related field
• 5+ years of experience in drug discovery and/or development with biologics

Skills

• Experience using and applying diverse molecular design, modeling systems, and software for the design and optimization of biologic therapies
• Experience supporting new biologics workflow and technology implementation internally or with external partners
• Experience implementing new technology, software, or approach in biologics drug discovery
• Experience working with third parties as part of implementation of new technologies
• Understanding of partner incentives and community engagement strategies to build an engaging new product
• Strong relationship-builder with ability to communicate across TuneLab partner organizations
• Self-starter mentality: Highly independent, proactive, and resourceful with ability to work autonomously
• Relationship builder: Naturally likable, authentic, and trustworthy with ability to establish genuine connections quickly
• Scientific curiosity: Passionate about innovation and genuinely excited to learn about new technologies in AI/ML drug discovery
• Strategic thinker: Able to see both the big picture and execute tactical plans effectively

Benefits

• Eligibility to participate in a company-sponsored 401(k)
• Pension
• Vacation benefits
• Eligibility for medical, dental, vision and prescription drug benefits
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• Life insurance and death benefits
• Certain time off and leave of