Associate Director, Senior Service Designer (GenAI Experience)

Responsibilities

Lead the strategic design and delivery of enterprise-wide GenAI solutions, defining the vision for how agentic systems can create exceptional employee and client experiences.
Oversee the entire service design lifecycle, from leading research and opportunity identification to the creation of end-to-end service blueprints for complex, AI-powered services.
Champion and apply a strategic perspective on emerging GenAI trends and market disruptions to foster a culture of innovation and drive the development of new, high-value service offerings.
Drive the vision and strategy for conversational AI, defining the principles of agentic design to ensure interactions are natural, intuitive, and effective across all touchpoints.
Collaborate with and influence senior leadership and cross-functional partners (product, engineering, business) to align strategic priorities and ensure seamless service delivery.
Develop and motivate a team of designers, providing coaching and mentorship to build capability in GenAI design and foster independent, critical thinking.

Qualifications

• Minimum eight years of recent experience in Service Design, Product Design, or UX, with a portfolio showcasing leadership in designing and shipping complex, enterprise-wide digital solutions.
• Bachelor's degree from an accredited college or university is required.
• Prior experience in user research, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies.
• Proficiency in design tools such as Figma, Adobe XD, or Sketch and knowledge of generative AI technologies and their applications; deep expertise in GenAI design principles, with advanced knowledge of how to design and architect agentic solutions, conversational AI, and multi-modal interfaces.
• Proven ability to apply a strategic perspective, using data-driven insights and user research to inform product vision and make sound design decisions that deliver business value.
• Demonstrated experience leading, mentoring, and developing design teams within an agile design and development environment; exceptional communication and facilitation skills, with the ability to articulate complex topics in easily understandable language and influence stakeholders at all levels.

Pay

Compensation is competitive and commensurate with experience.

Schedule

This is a hybrid work opportunity.

Benefits

KPMG offers a comprehensive compensation and benefits package including:

• Medical and dental plans
• Vision coverage
• Disability and life insurance
• 401(k) plans
• A robust suite of personal well-being benefits to support your mental health
• Personal Time Off per fiscal year
• A calendar of holidays to be observed during the year

Additional Information

KPMG complies with all local/state regulations regarding displaying salary ranges. For more information, visit this link.

Equal Opportunity Employer

KPMG is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding recruitment and hiring.