Associate Director, Senior Service Designer (GenAI Experience)
Responsibilities
Lead the strategic design and delivery of enterprise-wide GenAI solutions, defining the vision for how agentic systems can create exceptional employee and client experiences.
Oversee the entire service design lifecycle, from leading research and opportunity identification to the creation of end-to-end service blueprints for complex, AI-powered services.
Champion and apply a strategic perspective on emerging GenAI trends and market disruptions to foster a culture of innovation and drive the development of new, high-value service offerings.
Drive the vision and strategy for conversational AI, defining the principles of agentic design to ensure interactions are natural, intuitive, and effective across all touchpoints.
Collaborate with and influence senior leadership and cross-functional partners (product, engineering, business) to align strategic priorities and ensure seamless service delivery.
Develop and motivate a team of designers, providing coaching and mentorship to build capability in GenAI design and foster independent, critical thinking.
Qualifications
- Minimum eight years of recent experience in Service Design, Product Design, or UX, with a portfolio showcasing leadership in designing and shipping complex, enterprise-wide digital solutions.
- Bachelor's degree from an accredited college or university is required.
- Prior experience in user research, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies.
- Proficiency in design tools such as Figma, Adobe XD, or Sketch and knowledge of generative AI technologies and their applications; deep expertise in GenAI design principles, with advanced knowledge of how to design and architect agentic solutions, conversational AI, and multi-modal interfaces.
- Proven ability to apply a strategic perspective, using data-driven insights and user research to inform product vision and make sound design decisions that deliver business value.
- Demonstrated experience leading, mentoring, and developing design teams within an agile design and development environment; exceptional communication and facilitation skills, with the ability to articulate complex topics in easily understandable language and influence stakeholders at all levels.
Requirements
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Benefits
KPMG offers a comprehensive compensation and benefits package, including a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.
Pay
Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
Schedule
No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.