Associate Director - Sales Engineers

About the role

Manage a team of Sales Engineers responsible for designing and delivering advanced solutions to help move the sales process forward and win business. Typically pre-sales-oriented, providing technical expertise and engaging customers and stakeholders over the course of the sales cycle.

Responsibilities

• Lead, train and motivate your team to effectively develop Verizon differentiated complex solutions (including network, security, strategic communications and professional services) based on customers'/prospects' business requirements.
• Discovering opportunities for more effective technical support to the sales team.
• Monitoring and redirecting efforts and resources as appropriate to maximize sales results.
• Developing and cultivating relationships with senior management and executive levels.
• Interfacing directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop sales/service opportunities.
• Participating in executive briefings and customer presentations.
• Conducting periodic operations reviews with SAs to maintain a focus and cadence on excellence.
• Covering all SA's training against assigned curriculum roadmaps in a timely manner.
• Conducting frequent, regular one on one sessions with each SA.
• Addressing performance concerns and ensuring PDP or PIP is implemented when necessary in accordance with HR guidelines.
• Engaging with peer organizations to resolve customer issues.
• Providing timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and improvements.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Six or more years of experience in a variety of disciplines related to the selling of IT and managing telecommunications solutions.
• Six or more years of experience in a customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect).
• Five or more years of architecture experience in conceptualization, definition and development of IT and/or telecom based products and services.
• Five or more years of experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network/system designs.
• Knowledge of TOGAF and/or ITIL standards for architecture and delivery.
• Financial analysis experience (P&L, ROI, cost analysis, business case development, etc).

Qualifications

• Current and valid industry certifications in one or more of the following, Cisco: Cisco Certified Design Associate/ Cisco Certified Network Associate (CCDA/CCNA), Cisco Certified Network Professional/ Cisco Certified Design Professional (CCNP/CCDP), Cisco Certified Voice Professional (CCVP), Microsoft, Tandberg, and/or Polycom.
• Experience in sales or service.
• Experience providing successful project delivery.

Skills

• Understanding customer business challenges, goals, and environment to design the right package of solutions and services to meet the customer need.
• Tying customer requirements and business outcomes to technology solutions.
• Ensuring the feasibility of the proposed solution with the delivery and product teams.
• Collaborating with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support by building and communicating the value proposition.
• Writing proposals and supporting the contracting process—ensuring that all technical needs along with legal and compliance needs are all satisfied.
• Training team members in the customer applications of technologies.
• Leading critical initiatives, coordinating sales solutions activities, and tracking and reporting success metrics.
• Making recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members.
• Assessing employee performance, holding employees accountable, taking appropriate corrective actions, and training and providing ongoing direction and feedback to team members.

Benefits and Compensation

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Award-winning total rewards package.
• Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Up to 15 days of vacation per year, which grows with additional service.
• Adoption assistance and tuition assistance.
• Company-paid holidays and personal days.
• Paid parental leave.
• Compensation in the form of a commission-based position with the potential to earn more.

Pay

$159,500.00 - $278,000.00 annually.

Schedule

This is a mobile role, primarily working from customer or field locations, with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours: 40.