Associate Director, Residence Education (Resident Engagement & CARE Response)(Onsite)

About the role

The Associate Director (AD) of Residence Education for Resident Engagement & CARE Response at University of California, Merced plays a pivotal role in enhancing the on-campus living experience for our students. Under the general direction of the Director of Residence Education, this position oversees the collaborative management of Living Learning Communities (LLCs), Residence Hall Association (RHA), and CARE (students of concern) report processing within the Residence Education department.

This position is a full-time, live-off position with occasional evening and weekend responsibilities and will serve in a mid-level administrative oncall rotation.

Responsibilities

• Assist with the development and implementation of various administrative processes related to residential student engagement and success.
• Develop and maintain strong working relationships with campus partners within and outside of the Division of Student Affairs.
• Represent the Residence Education department in campus-wide and system-wide meetings and discussions.
• Collaborate to support co-curricular engagement tasks, including room scheduling, program supply purchasing, outreach/tour coordination, and other administrative tasks carried out by the Residence Education department.
• Manage various cocurricular tasks including residence hall tutoring, publications, university wide recruitment and outreach events and student educational travel experiences.
• Provide financial, CARE, and other ad-hoc reports to the Director of Residence Education and Executive Director of Campus Life.
• Aid in the response and management of department communications with residents, campus partners, vendors, and external sources (i.e., department email, social media, etc.).
• Manage CARE report processing within the Residence Education department.
• Ensure timely response to reports, appropriate resource referrals and wrap-around support to students, and equitable case distribution processes within the department.
• Foster a CARE philosophy centered in equity, restorative practices, safety, and overall community wellbeing.
• Collaborate with critical campus partners serving the whole student, including Counseling and Psychological Services, Health Services, the Campus Advocacy, Resources & Education department, Basic Needs, and the Dean of Students office, among others.
• Consult with the Director of Residence Education and other administrative staff members on cases with high impact and/or risk.
• Maintain accurate case notes, records, and documentation through the University’s student conduct/CARE systems.
• Serve on an administrative on-call rotation along with other department leadership providing consultation and support to live-on coordinators and respond to severe incidents on-site, when required.
• Coach, develop, mentor, and manage performance of approximately four full-time, professional live-on direct report staff and support the success of four residential communities.
• Set expectations and goals, monitor progress, and provide feedback and accountability to direct and indirect report staff.
• Mentor, advise, and train department staff on Residence Education student CARE support and response processes and expectations.
• Conduct regular performance evaluations, provide feedback, and support professional development opportunities for direct report staff.
• Support policy development, staff selection, program design, and implementation of Living Learning Communities (LLCs) and academic success initiatives in collaboration with LLC coordinators from other departments.
• Coordinate updates, meetings, timelines, and shared processes between Housing Services, Residence Education, and LLC coordinators and faculty advisers.
• Serve as liaison with various offices including Undergraduate Admissions, Bright Success Center, Center for Career Advancement, School of Natural Sciences, Social Justice Initiative Office, and Undergraduate Education, among others.
• Manage implementation and updates related to the Residential Curriculum, including review of new and emerging practices in residential education programs, alignment of programming expectations with University priorities, and consistent assessment for effectiveness.
• Recruit and advise residential student leaders through the implementation of the Residence Hall Association (RHA) and associated programs within the Residence Education department.
• Manage a significant programming and student engagement budget administered by the RHA student leadership.
• Collaborate with RHA leaders to address student concerns and improve the overall quality of life on-campus.
• Advise individuals and groups on University policies, student-initiated programs, and feedback opportunities.
• Mediate student and staff conflicts and serve as a resource and referral agent to campus and community resources.
• Facilitate and support student and staff connections and promote a sense of belonging in Residence Education.
• Engage in ongoing student-centric professional and personal development related to new and emerging practices, DEIA topics, and other University priorities.

Qualifications

• Bachelor's degree in related field from an accredited institution. (Required)
• Master's degree in related field from an accredited institution. (Preferred)
• 3 years of directly related full-time experience in a live-on housing role in post-secondary education setting or equivalent experience. (Required)
• 5 years of full-time experience in other areas of student affairs, education, community development, or related field. (Required)
• 2 years of experience supervising professional staff. (Preferred)

Skills

• Demonstrated knowledge of residential life practices, including residential student engagement and living learning communities.
• Demonstrated skills in developing and maintaining interdisciplinary partnerships.
• Demonstrated knowledge of developing and evaluating student learning outcomes.
• Demonstrated skills in active listening, negotiation, and problem solving.
• Advanced skills in student group advising and student leadership development. (Preferred)
• Advanced understanding of professional staff supervision best practices. (Preferred)

Benefits

Comprehensive benefits package offered by the University of California.

Pay

Salary range: $76,000 - 91,600.

Schedule

This position is a full-time, live-off position with occasional evening and weekend responsibilities and will serve in a mid-level administrative oncall rotation.