Associate Director, Project Operations & Supplier Management

About Us

At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Johnson & Johnson Innovative Medicine's Patient Engagement and Customer Solutions (PECS) team is recruiting for an Associate Director, Project Operations & Supplier Management position within the Supplier Management & Operational Excellence (SMOx) team. PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Job Description

The Associate Director, Project Operations & Supplier Management will lead and is accountable for the coordination of Solution Team project deliverables and core PECS process requirements to ensure efficient operations across the portfolio of JJIM patient support programs. You will lead a team responsible for operational elements of those programs including, but not limited to, control document development and maintenance, invoice review and approval, audit remediation pull through and KPI management.

Responsibilities

Your responsibilities include, but are not limited to:

• Project Management Responsibilities:
  • Shape project timelines that align with strategic decisions and assigning Direct Responsible Individuals (DRIs) as appropriate.
  • Partner with Solutions Team Director to oversee milestone and critical path management, ensuring all project phases are on track.
  • Identify interdependencies within projects, leveraging existing knowledge or effectively asking questions to pinpoint intersections.
  • Drive accountability with cross-functional team and manage action items, project statuses, and critical path deliverables for multiple Therapeutic Area (TA)s/Brand programs.
  • Collaborate with internal and external partners to maintain updated project plans in alignment with internal timing and interdependencies.
  • Lead status sessions for assigned Solutions team that require the integration of multiple workstreams, competing resources, and cross-functional stakeholders to ultimately deliver effective & efficient launch and ongoing support of critical patient support programs across all TAs.
• Operational Responsibilities:
  • Lead operational process improvements that enhance efficiency, increase visibility, strengthen controls, and improve stakeholder experience.
  • Drive cross-functional issue resolution across business, finance, procurement, supplier, and technology teams to ensure continuity of operations.
  • Act as SME for Solution Team with regards to PECS processes, helping to navigate Program Development, leading to a streamlined approach and faster-to-market program launches.
  • Partner with business owners, finance, procurement, and supplier teams to support budget planning, financial stewardship, and annual business planning processes.
  • Oversee purchase order (PO) lifecycle management, including PO creation support, change orders, transfers, ownership updates, and invoice approver assignments.
  • Lead invoice reconciliation activities and partner with Accounts Payable, Procurement, suppliers, and internal stakeholders to resolve payment issues, invoice mismatches, and aging concerns.
  • Support control document management activities, including SOPs, PRDs, annual reviews, and operational documentation.
  • Maintain audit-ready records, reporting, and supporting documentation in accordance with organizational requirements.
  • Contribute to governance activities, business reviews, and operational planning discussions as needed.
• Supplier Management Responsibilities:
  • Connect across SMOx Central Process team to manage supplier performance as it relates to supplier deviations, KPI adherence, invoice issues as well as audit findings and remediation activities.
  • Establish and cultivate strong supplier relationships with PCCS and FS&AS suppliers to drive PECS goals & objectives and improve partnership behaviors & performance.
  • Utilize data and KPI accountability to identify quality measure gaps & opportunities. Drive insights into performance, operational efficiencies, and enhancements.
  • Assist with new / existing KPI development based on supplier performance.
• People Leadership:
  • Coach, develop, and motivate direct reports.
  • Support a culture of learning, smart risk-taking, and experimentation.
  • Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse workforce.
  • Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.

Qualifications

You will build and maintain strong relationships across the PECS Solutions team, specifically PCCS and Financial Services and Affordability Solutions (FS&AS) as well as key functional partners (IT, Legal, Compliance, Privacy, Offer Development, Procurement, Contracting, Commercial Excellence, Finance). Ability to connect and foster collaboration among diverse teams, both internal and externally.

Education and Work Experience

• A minimum of a bachelor's degree is required. MBA or other related graduate level degree preferred.
• A minimum of 7 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, account management) is required.
• 2+ years of direct people management experience is required.
• FPX or other project management certification / experience required.
• Experience in managing vendor relationships and deliverables preferred.
• Experience managing Commercial Patient Access programs (e.g., HUB, Coupon) preferred.
• Budget management experience is preferred.
• Proficiency in project management tools (e.g., Gantt charts, project plans, etc.) preferred.
• Proven track record of working effectively in a complex organizational structure.
• Skills in persuading and motivating team members and stakeholders without direct control.
• Ability to hold and drive accountability across teams, ensuring alignment with business objectives.
• This position is based in Titusville, NJ (preferred) or Horsham, PA and may require up to 10% of domestic travel.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred.

Skills

• Business Data Analysis
• Business Savvy
• Category Management Strategy
• Compliant Spend
• Cost-Benefit Analysis (CBA)
• Developing Others
• Inclusive Leadership
• Industry Analysis
• Inventory Optimization
• Leadership
• Market Savvy
• Negotiation
• Performance Measurement
• Predictive Modeling
• Risk Management
• Stakeholder Management
• Supplier Collaboration
• Sustainable Procurement
• Tactical Planning
• Team Management
• Vendor Management
• Vendor Selection

Benefits

• Consolidated retirement plan (pension) and savings plan (401(k)), subject to the terms of respective plans.
• Eligibility to participate in the Company's long-term incentive program.
• Vacation – 120 hours per calendar year.
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.

Pay

The anticipated base pay range for this position is $122,000.00 - $212,750.00.