Associate Director, Project Manager

About the role

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Responsibilities

• Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
• Manage all day-to-day administrative activities of a given project from inception to closure.
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations.
• Achieve customer satisfaction through successful delivery of defined project scope.
• Compile customer requests and deployment issues, to provide a feedback channel into our core products.
• Act as the central client point of contact throughout the life of the project
• Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success
• Cook up escalations across multiple teams, including sales, services, and product organization
• Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.

Requirements

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
• 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
• Experience in client facing project management in an agency or professional services environment
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs.
• Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments.
• Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
• Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
• Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• Ability to build strong relationships and generate opportunities for repeat business.
• Must be able to travel, up to 40-60%

Qualifications

• BS/BA Degree or equivalent experience
• Highly Desired: - One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent - Prior experience with Microsoft Dynamics and Workfront

Skills

• Adobe Experience Cloud solutions (AEM, AEP)
• Project management experience
• Client facing project management
• Problem solving skills
• Leadership and team management
• Organizational skills
• Technical understanding
• Agile development experience
• Travelability

Benefits

DEPT® offers a competitive compensation package including a range of $65 - $75 per hour, based on a 20-hour workweek and leveling. We also offer a variety of benefits including health insurance, retirement plans, and paid time off.

Pay

The anticipated hourly range for this position is $65 - $75. This is based on a 20-hour workweek and leveling.

Schedule

We are flexible with our schedules and offer remote work options.