Associate Director, PIMS Integrations Product Management

PIMS Integrations Product Manager

The role is accountable for IDEXX’s integration with Practice Information Management Systems (PIMS), a critical channel within the OneIDEXX experience. The role is empowered to set a new path forward that pursues excellence inside the IDEXX-controlled stack and designs a deliberate strategy for the third-party ecosystem.

Responsibilities

• Own the multi-year strategy for PIMS as a critical channel for advancing the OneIDEXX North Star.
• Maintain a coherent portfolio view of PIMS integration, with explicit choices about where IDEXX leads, where IDEXX partners, and where IDEXX designs around constraints.
• Set and hold the quality bar for what an IDEXX integration looks like across the portfolio.
• Product ownership for PIMS Integration platforms (VC+ Integration, Interlink and Interlink App Integrations), including lifecycle management and EOL strategy for legacy integrations.
• IDEXX-Owned and Third-Party PIMS Integration Strategy
• Make the integration experience inside IDEXX-owned PIMS — where IDEXX controls both sides of the connection — a visible differentiator that earns the right to be the customer’s default.
• Define and operate the product strategy for integrating with third-party PIMS, recognizing the variability in partner willingness and capacity to invest in an IDEXX-friendly experience.
• Partner with the leader of PIMS Vendor Partnerships to evolve the commercial and technical structure of IDEXX’s partner relationships toward a coherent, scalable shape.
• New Product Launch Readiness And On-market Customer Experience
• Streamline the launch of new IDEXX Diagnostic products through PIMS so that new tests arrive in the customer’s PIMS as part of the launch, supported with the right enablement for field and phone support.
• Make PIMS integration a first-class concern in product definition across IDEXX business units, designed in at the spec stage rather than added on.
• Hold authority to flag products as “not field-ready” for PIMS integration before launch.
• Make the daily workflow inside the practice simpler by translating signal from customers, field, and support into product requirements that reduce friction at the point of care.
• Field and Phone Support Enablement
• Design with IDEXX’s customer-facing organizations — commercial teams and customer support — in mind, providing them with the tools, content, and clarity to deliver a confident integration experience to every customer.
• Maintain a deep relationship with field and support leadership so customer and field signal informs product on a defined cadence.
• Integration Health and Reporting
• Define what a healthy IDEXX integration looks like in operation – both for our customer and internally – and how IDEXX knows, at scale, that it is healthy.
• Establish the measures and the reporting rhythm that make integration health visible to leadership.
• Cross-Functional Leadership
• Lead through influence across IDEXX product lines, the IDEXX-owned PIMS businesses, Engineering, Commercial, Field and Phone Support, and Customer & Technical Support.
• Build a small, senior product team that operates as a single domain team alongside R&D delivery, accountable end-to-end for the PIMS integration experience.
• Communicate strategy, progress, and trade-offs clearly to the CAG Dx Software leadership team and broader senior stakeholders.

Requirements

10+ years of product management experience, with at least 4 years in a leadership role managing product managers and/or cross-functional product teams. Demonstrated track record setting strategy for a customer-facing product domain that spans multiple internal product lines or business units. Experience designing and operating integrations between platforms, including ecosystem integrations where both owned and third-party endpoints matter. Experience in regulated, technical, or scientific industries such as veterinary, healthcare, life sciences, medical devices, or laboratory diagnostics strongly preferred. Experience working closely with field commercial and support teams and translating signal from those teams into product action.