Associate Director, Patient Services

About the Role

The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others). You will participate in the delivery of solutions to clients and potential clients via presentations and proposals that clearly articulate the value proposition of the solution and why Valeris is most uniquely positioned to execute the solution. The team member in this role will assure implementation and operation of Valeris solutions to assure that that they are executed in the manner intended and that an ongoing assessment of the solution continues throughout the program life cycle.

What You'll Need to Thrive in This Role

• Minimum 6 years of healthcare industry experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous personnel/team management experience is required, experience managing managers is a plus
• You must be willing to work in Jeffersonville, IN

Preferred Attributes

• Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable results
• Passion for taking on complex product solutions with multi-faceted competitive industry landscape
• Ability to effectively collaborate and influence customers
• Ability to drive a strategy based on competition, market dynamics and emerging technologies
• Shows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins
• Excellent written and oral communication skills
• Excellent organization, management and execution capabilities
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals
• Ability to act independently with sound business intelligence and professional maturity; while working through others to accomplish goals
• Ability to create consensus among cross-functional departments and bring closure to projects/initiatives
• Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure
• Strong leadership, coaching and people development skills

Your Impact in This Role

• Work with internal Valeris team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
• Lead research around the product(s), competitors and current offerings (if existing product)
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
• Actively participate in meetings with prospective clients
• Collaborate with Operations (Pharmacy and ComOps) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Valeris and, as applicable, client ancillary providers
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Valeris's transition guarantee
• Monitor client portfolio for assurance that Valeris's solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
• Maintain and promote a positive learning environment in all training settings
• Adhere to all training deadlines and corporate policies related to access and handling of confidential data
• Ensure all SOPs are followed consistently across training delivery and documentation
• Perform additional tasks or projects as assigned

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms.
• Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact