Associate Director, Patient Services and Distribution Case Management - Great Lakes/Northeast Region

For our client, we are seeking a Associate Director, Patient Services and Distribution Case Management - Great Lakes/Northeast Region to join the team of a leader in the Pharmaceuticals & Biotech space. This role will oversee patient services and distribution case management across the Great Lakes and Northeast regions, with a focus on improving access to therapy for patients and caregivers. The position partners closely with healthcare providers, internal commercial operations, and external channel partners to resolve access, reimbursement, and fulfillment challenges. You will help ensure patient cases are managed accurately and efficiently across multiple distribution pathways while supporting sensitive information handling and timely case resolution. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $145,200 – $195,200 annually Responsibilities Communicate with patients, caregivers, and healthcare providers to reduce barriers to therapy access Proactively review patient cases to improve time-to-fill opportunities Ensure accurate patient status in internal databases based on key partner interactions Facilitate calls with internal stakeholders to understand patient therapy status Triage and resolve reimbursement issues with relevant partners Act as a liaison between healthcare providers and the support program Partner with Commercial Operations to identify data issues and trends Qualifications Bachelor's degree required 5+ years of experience in the pharmaceutical industry, including patient services, vendor management, or specialty pharmacy operations Experience with oral oncolytics across multiple distribution channels Prior reimbursement experience with complex case scenarios Proficiency in interpreting payer coverage policies for commercial and government plans Strong communication skills and attention to detail Ability to handle sensitive PHI information Benefits Comprehensive medical, dental, and vision coverage 401(k) plan with company match Flexible spending accounts (FSA/HSA) Life insurance and wellness programs Paid time off and employee stock purchase plan Annual bonus and incentive compensation opportunities Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.