Associate Director, Organizational Change Management Consultant

About the role

Join the innovative team at Kyndryl as a Organizational Change Management Consultant and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services.

Responsibilities

• Lead or manage the OCM activities on a high-complexity, transformational, or program-wide change.
• Function well in a highly matrixed organization and synthesize direction from multiple sources.
• Work directly with sponsors/business owners of the change; understand goals for the change and be able to translate them into impacts to the organization.
• Lead or help manage other OCM resources in the same work stream.
• Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools.
• Assess and manage risks based on adoption of change.
• Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance; evaluate the results and present findings.
• Develop an actionable change management strategy for the change based on situational awareness.
• Develop/manage communication and training plans that utilize various channels and are consumable by specific audiences.
• Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change.
• Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed.
• Identify resistance and/or performance gaps, and work to develop and implement responsive actions.

Requirements

Required Skills And Expertise:

• Bachelor's degree or equivalent experience leading OCM
• 5+ years of experience supporting an organizational change management effort
• Solid understanding of how people go through change and the change process
• Ability to interact with leadership and staff at all levels; strong personal presence
• Ability to establish and maintain strong relationships
• Strong problem solving and root cause identification skills
• Excellent communication and interpersonal skills
• Excellent active listening skills
• Proficient using Microsoft Office

Preferred

Professional and Technical Expertise:

• Formal training in an organizational change methodology
• Ability to clearly articulate messages to a variety of audiences using various channels
• Ability to develop and deliver clear, concise training materials
• Strong meeting facilitation and presentation skills
• Familiarity with project management approaches, tools and phases of the project lifecycle

Qualifications

Qualifications:

• Bachelor's degree or equivalent experience leading OCM
• 5+ years of experience supporting an organizational change management effort
• Solid understanding of how people go through change and the change process
• Ability to interact with leadership and staff at all levels; strong personal presence
• Ability to establish and maintain strong relationships
• Strong problem solving and root cause identification skills
• Excellent communication and interpersonal skills
• Excellent active listening skills
• Proficient using Microsoft Office

Skills

• Formal training in an organizational change methodology
• Ability to clearly articulate messages to a variety of audiences using various channels
• Ability to develop and deliver clear, concise training materials
• Strong meeting facilitation and presentation skills
• Familiarity with project management approaches, tools and phases of the project lifecycle

Benefits

Kyndryl provides a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. The company also offers employee learning programs, volunteering and giving opportunities, and a variety of other perks to support the well-being and growth of its employees.

Pay

The compensation range for the position in the U.S. is $143,640 to $273,000 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience.

Schedule

Applications will be accepted on a rolling basis.

Equal Opportunity Employer

We are an equal opportunity employer and welcome people of all cultures, backgrounds, and experiences. We are dedicated to creating a workplace where all Kyndryls can find and provide support and advice.