Associate Director, Operations, Seramount

About EAB At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement, and the workplace. Seramount , (part of EAB) is a global talent services firm that helps HR leaders prepare for the workplace of tomorrow. We have over four decades of experience creating employee-centric strategies that align with business outcomes for our 600 partner organizations. By combining data-driven insights, expert research, advisory services, and innovative technology, we help unlock what’s possible with a truly engaged workforce. At EAB and Seramount, we serve not only our partner institutions and organizations but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. For more information, visit our Careers page . The Role In Brief Associate Director, Operations, Seramount The Associate Director, Operations will provide project management and execution support for strategic initiatives and cross-functional priorities across Seramount. The role will strengthen Seramount’s operational infrastructure by supporting Salesforce enhancements, knowledge management systems, reporting, data analysis, and standardized business processes. This individual will also oversee key talent activities for Associate staff, including recruiting, onboarding, performance management, coaching, and career development. Additionally, the Associate Director will provide operational support for Seramount’s global contractor program, coordinating hiring, onboarding, payments, and work-management processes. The successful candidate will be a proactive and collaborative operator who can manage multiple priorities, build strong stakeholder relationships, and translate complex business needs into practical solutions. This role will report to the Senior Director, Seramount. This role may be based in Washington, D.C.; Richmond, VA; or is open to remote employment in the continental U.S. Primary Responsibilities Onboarding & Talent Management Maintain an up-to-date Seramount staff listOwn set up for new staff operational needs (Box access, slack channels & distribution lists, division-wide calendar invites, etc.)Develop division-wide onboarding materials, trainings, and resourcesCoordinate with team leaders/managers to implement a set of standard practices for onboarding at the team-levelRecruit and interview top Associate talent throughout the year to maintain robust staffing levels and a strong pipelineDirectly manage staff, oversee, and contribute to the successful onboarding and training of new AssociatesPrepare and deliver informal reviews, semi-annual formal performance reviews, and individual performance plansProvide input on staffing needs, identify staffing gaps and offer recommendations during times of transitionProvide ongoing coaching and skill development for tenured Associates and proactively identify any performance gaps which need to be addressed through additional trainingMentor Associate staff to help guide career pathing Project Management & Execution Support Develop project plans and trackers (Asana, Excel, etc.), complete assigned tasks, and coordinate with relevant Seramount and firm stakeholders to ensure progress and achievement of milestonesExecute various strategic initiatives & cross-team projectsProvide coordination support for meetings such as scheduling, creating agendas, preparing materials, notetaking, owning follow up, etc.Create slides, training guides, process documents, communications, etc. as needed to support organizational operational needs and strategic initiatives Salesforce Support Support the Seramount Salesforce revamp workstream: coordinate with relevant Seramount teams and the EAB Salesforce, Development, and Strategy & Operations teams to help scope and implement changes to Salesforce to better support Seramount-specific service delivery, partner health management, and commercial needsProvide ongoing support to teams and leadership in building out additional capabilities and processes within Salesforce to support business objectivesManage intake process for change requests, submit tickets, own QA testing, update documentation, and own team communicationsConduct audits and support clean-up of Salesforce data as needed Knowledge Management Support clean-up, reorganization, and continued build out of Seramount-wide Box folders including implementation of cross-product partner foldersServe as point person for staff support on general utilization of Box, knowledge management efforts, and implementation of new team processes and best practices Reporting & Analysis Build Salesforce reports and coordinate with Salesforce team and relevant leaders on creation of dashboardsPull data from relevant sources and coordinate with appropriate EAB and Seramount teams to obtain necessary inputs and revenue information for leadership reporting needs and decision makingFulfill basic data analysis requests to identify trends, analyze outcomes, or provide key insights Basic Qualifications Bachelor’s degree5+ years of relevant professional experienceDemonstrated strong project management and execution skills including the ability to manage multiple simultaneous projects and ensure timelines are metStrong attention to detail, analytical thinking skills, problem-solving abilities, and adaptabilityProactive, able to execute a high degree of autonomy, flexible, and has a desire to seek additional ways to add value to the team and businessEffective relationship builder with strong interpersonal skillsPartner-focused mindset with a desire to enable partner service delivery and commercial growth through operational supportStrong written and oral communication skills including the ability to communicate effectively with staff and leaders at all levelsDiscretion in handling sensitive firm, department, and staff information Ideal Qualifications Experience utilizing SalesforceExperience working in a client-facing role or supporting operations for client-facing staffExperience with data reporting and basic data analysis to enable reporting of summary statistics, key findings, or trendsExperience with operationalizing solutions to complex business needs/challenges with stakeholder inputDemonstrated ability to hold others accountable – including more senior staff and leaders -- to achieving deadlines and milestonesCommitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration. If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day. Compensation The anticipated starting salary (base) range for this role is $72,000 - $102,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role. This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance. Benefits Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include: Medical, dental, and vision insurance plans; dependents and domestic partners eligible20+ days of PTO annually, in addition to paid firm and floating holidaysDaytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)401(k) retirement savings plan with annual discretionary company matching contributionHealth savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plansEmployee assistance program with counseling services and resources available to all employees and immediate familyWellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxationFertility treatment coverage and adoption or surrogacy assistancePaid parental leave with phase back to work program for birthing and non-birthing parentsAccess to milk shipping service to support nursing employees during business travelDiscounted pet health insurance coverage for dog and cat family membersCompany-provided life, AD&D, and disability insuranceFinancial wellness resources and membership in a robust employee discount programAccess to employee resource groups, merit-based advancement, and dynamic professional growth opportunities Benefits kick in day one; learn more at eab.com/careers/benefits . This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future. At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard. To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.