Associate Director, Operational Policy (Union City)

About MidPen

MidPen builds communities that change lives. Since 1970, the organization has been committed to its mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. MidPen develops affordable housing, provides professional property management for all its communities, and coordinates robust onsite support programs that help residents thrive. Active in 12 Northern California counties, MidPen has earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Its current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. MidPen takes pride in delivering affordable housing solutions and invites candidates to join a journey toward social, economic, and racial equity.

Location

Union City

Reporting

Reports to the Vice President of Compliance and Operational Policy.

About the role

The Associate Director, Operational Policy plays a key role in advancing MidPen Property Management’s mission and strategic objectives. The position leads the centralization of property management policies, procedures, training, and key initiatives while fostering an inclusive and equitable workplace. The ideal candidate excels at managing competing priorities, influencing without direct authority, and overseeing a diverse portfolio of projects. They are process-oriented, continuously seek operational improvements, and embrace a servant leadership approach that prioritizes staff and partners in decision-making.

Responsibilities

• Operational Policy (under the direct supervision of the VP and in partnership with stakeholders)
  • Manage the creation, review, updating, and archiving of organizational policies and procedures (P&P) to ensure they reflect current business goals.
  • Ensure P&Ps remain current, relevant, and aligned with evolving business needs and regulatory landscapes.
  • Maintain accurate records of P&P revisions and historical versions for auditing and reference purposes.
  • Develop and execute a plan for implementing new or revised P&P throughout the PM organization.
  • Monitor the effectiveness of P&P implementation and adjust as needed.
  • Identify potential risks associated with P&P development or implementation, such as affordable compliance breaches, and develop mitigation strategies.
  • Ensure P&P adherence to relevant legal, regulatory, ethical, and MidPen standards.
• Project Oversight
  • Provide project management and leadership for cross-functional operational policy and procedure projects.
  • Develop strong communication plans and drive stakeholder engagement.
  • Track key performance indicators (KPIs) related to policy adherence, audit processes for efficiency, and gather feedback to drive continuous improvement.
  • Support project execution including research, analytical support, and materials development.
• Policy and Procedure System Management
  • Manage software platforms or document repositories (e.g., SharePoint/Lighthouse or dedicated policy management systems) used to store and distribute policy documentation.
  • Serve as the primary vendor relationship manager with dedicated policy management system(s).
  • Provide training and support to employees on P&P platforms and systems.
• Stakeholder Engagement
  • Partner and serve as the liaison with department heads, legal teams, and the people team to ensure policies are practical, accurate, and properly socialized across different business units.
  • Promote the integration of organizational values in cross-departmental initiatives.
  • Perform other duties as assigned.

Qualifications

• Education & Experience
  • Bachelor’s degree in business administration, organizational development, or a related field.
  • 5+ years of experience developing and managing company-wide operational policies and processes.
  • Experience leading complex initiatives through influence, collaboration, and change management.
  • Strong background in process improvement, strategic planning, risk management, and reporting.
• Knowledge, Skills & Abilities
  • Proven success managing large-scale, cross-functional projects.
  • Experience with document management systems, policy software, and workflow automation tools (e.g., SharePoint).
  • Strong technical writing, communication, stakeholder management, and analytical skills.
  • Sound judgment, problem-solving ability, and strong prioritization skills.
  • Commitment to inclusion, transparency, and MidPen’s mission and values.
• Physical Requirements
  • Primarily desk-based work with frequent computer use and sitting.
  • Occasional standing, walking, reaching, phone use, filing, and lifting up to 15 pounds.
  • Rare bending, kneeling, squatting, or crawling.

The description summarizes the essential functions of the role and may be modified as business needs evolve.

Pay

$111,200.00 – $125,100.00 annual salary; pay based on applicable experience and qualifications.

Benefits and Compensation

• Health insurance
• Dental, vision, life & disability insurance
• 403(b) retirement investment
• Employee education reimbursement program
• Paid parental leave
• FSA for childcare, medical, and commuter benefits
• EAP program
• Pet insurance
• Paid time off
• Company holidays
• Wellness days