Associate Director, Oncology Treatment Site Lead - Mid-Atlantic Territory (MD, VA, DC, DE)

About the Role

Our company is preparing for the potential U.S. launch of an oncology mRNA-based individualized neoantigen therapy for early-stage melanoma. This involves operational complexities for treatment sites and requires close coordination with cross-functional partners. To ensure site readiness and support consistent site execution, we are building a dedicated team of field-based operational roles. The Associate Director Oncology Treatment Site Lead (TSL) is the primary field-based point of contact for operational information and support for product treatment sites, focusing on the mid-Atlantic geography (MD, CA, DC, and DE).

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring they are educated on workflows, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for assigned treatment sites, providing support on processes, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and addressing them through cross-functional coordination.
• Collaborate with cross-functional oncology field teams to support coordinated, compliant engagement and a consistent experience for treatment sites.
• Build trusted business relationships with site operational leaders by delivering reliable and responsive operational support.
• Utilize company-generated data and dashboards to assess site operational metrics and identify opportunities for improvement.
• Synthesize site feedback and process insights to enhance communication, workflows, resources, and education for the HQ team.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations to implement workflows for complex therapies.
• Ability to operate effectively in ambiguous environments with evolving processes and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points and diagnosing root causes.
• Excellent interpersonal and communication skills, with the ability to interact with diverse stakeholders.
• Strong leadership and collaboration skills in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Preferred Qualifications

• Experience supporting site activation/readiness and operational support for advanced therapies (e.g., cell therapies, gene therapies, radioligand therapies).
• Experience working with complex oncology workflows.
• Experience working with large oncology systems and navigating multiple stakeholder groups.

Pay

The salary range for this role is $190,800.00 - $300,300.00. An employee’s position within the range will be based on factors including education, qualifications, experience, skills, geographic location, and business needs.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, retirement benefits (401(k)), paid holidays, vacation, and compassionate and sick days. More details are available at https://jobs.merck.com/us/en/compensation-and-benefits.

Schedule

This is a field-based role with ~50% travel requirements and a flexible work arrangement.