Associate Director, Ominchannel Experience Technology Product Lead

About the role

This is a product leadership role at the center of how Medical Affairs engages Healthcare Providers (HCPs) and stakeholders through digital channels.

Responsibilities

• Own the Omnichannel Experience Platform Ecosystem
• Maintain and evolve the SFMC email template design system
• Define and evolve omnichannel orchestration journeys
• Drive platform performance monitoring, deliverability optimization, and data hygiene
• Lead the Email Development and Deployment Team
• Partner with the Sr. Director of Global Field & Digital Technology
• Evaluate and recommend emerging digital engagement technologies
• Own the technology layer of consent and preference management through OneTrust
• Ensure compliance, consent, and governance

Requirements

• Master’s degree + 8 years of experience OR Bachelor’s degree + 10 years of experience in omnichannel experience technology, digital engagement, marketing operations, or platform management
• Familiarity with Salesforce Marketing Cloud (SFMC)
• Experience leading an email development or omnichannel experience operations team
• Experience with OneTrust or comparable consent and preference management platforms
• Experience integrating digital engagement platforms with CRM systems and analytics tools

Qualifications

• Deep SFMC expertise including Journey Builder, Email Studio, Automation Studio, data extensions, dynamic content, AMPscript, and deliverability management
• Understanding of HCP digital engagement regulations and consent requirements in pharma
• Knowledge of list management best practices including audience segmentation, suppression logic, data hygiene, and deliverability optimization
• Pharma or life sciences experience is strongly preferred; candidates from healthcare or other regulated industries with deep SFMC and digital engagement backgrounds will be considered

Skills

• Strong communication skills
• Empathy and genuine team care

Benefits

The salary range for this position is: $195,670.00 - $253,220.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans. For additional benefits information, visit here.

For jobs in the United States, Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.