Sr. Product Manager, Omni-Channel Strategy

Why You’ll Love World Market

We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment includes stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. Joining our team means being part of a collaborative, fast-moving environment where your contributions are valued, growth is supported, and you can have a little fun!

What You’ll Do

• Drive product vision
• Own and drive the omni-channel roadmap and special projects
• Partner with functional-area Product Managers and business owners to assemble, sequence, and prioritize cross-domain initiatives into a unified, companywide plan
• Define feasibility and best-practice testing components, and create supporting user stories, business requirement documents, and specifications for these projects
• Work closely with other Product Managers, Project Managers, engineers, and IT across the current tech stack to identify interdependencies and incorporate every business line into our technology plans
• Facilitate cross-functional processes that help scale the company's performance, serving as the liaison across Ecommerce, Order Experience, Inventory Management, Supply Chain, Store Operations, Marketing Technology, Finance, IT, and QA to align on specifications for new features and functionality
• Participate in Design, Development, Quality Assurance, and UAT cycles and sign off on features and projects before implementation across systems
• Seek improvement recommendations from key business stakeholders across channels, incorporate them into the product roadmap, and perform cost/benefit analyses to determine priority and feasibility

Experience & Skills

• Relevant undergraduate BA, BS degree in IT or Business, or equivalent experience
• 5+ years of retail product management experience within multi-channel retailers, with a track record of bringing customer-facing and operational technology products to market across multiple domains
• Deep subject matter expertise and applications experience in two or more of the following: Ecommerce Platform (Salesforce Commerce Cloud), Order Management System (IBM Sterling Order Management), Store Technology / Point of Sale, Supply Chain / Warehouse Management, Inventory Management, Payment Systems, Omni-Channel Experience
• Demonstrated ability to drive initiatives that span multiple technologies and teams, managing interdependencies and orchestrating delivery across systems that do not report into a single organization
• Full lifecycle implementation experience: creating requirement documents, user acceptance testing (UAT), usability testing, and A/B testing methodologies
• Experience with Scrum/Agile software development methodology
• Strong organizational, time management, and prioritization skills, managing multiple projects and work streams simultaneously
• Excellent team player with strong verbal, interpersonal, and written communication skills, applying innovative ideas and critical thinking to projects
• A highly motivated, self-directed problem solver who anticipates needs and thrives in a fast-paced retail environment, with a sense of urgency, strong work ethic, and a sense of humor

Pay Range

The CA Pay Range is $155,000 - $185,000 annually.

Benefits

• Medical, Dental, Vision, Prescription Drug, Life Insurance
• Flexible Spending
• Commuter Benefits
• Employee Assistance

Qualifications

• Relevant undergraduate BA, BS degree in IT or Business, or equivalent experience
• 5+ years of retail product management experience within multi-channel retailers, with a track record of bringing customer-facing and operational technology products to market across multiple domains
• Deep subject matter expertise and applications experience in two or more of the following: Ecommerce Platform (Salesforce Commerce Cloud), Order Management System (IBM Sterling Order Management), Store Technology / Point of Sale, Supply Chain / Warehouse Management, Inventory Management, Payment Systems, Omni-Channel Experience
• Demonstrated ability to drive initiatives that span multiple technologies and teams, managing interdependencies and orchestrating delivery across systems that do not report into a single organization
• Full lifecycle implementation experience: creating requirement documents, user acceptance testing (UAT), usability testing, and A/B testing methodologies
• Experience with Scrum/Agile software development methodology
• Strong organizational, time management, and prioritization skills, managing multiple projects and work streams simultaneously
• Excellent team player with strong verbal, interpersonal, and written communication skills, applying innovative ideas and critical thinking to projects
• A highly motivated, self-directed problem solver who anticipates needs and thrives in a fast-paced retail environment, with a sense of urgency, strong work ethic, and a sense of humor