Associate Director of Workforce Programs

Job Duties

• Demonstrates IWCC’s core mission, vision and values
• Execute and ensure compliance in the 260F and 260 E workforce training programs
• Ensure good customer service to our businesses; strengthen long term relationships and build new relationships
• Follow divisions customer service expectations
• Cook up with Continuing Education for customized training; proposals, tracking, billing and follow for the workforce training programs
• Perform all necessary reports of Iowa Jobs Training Programs: 260E and 260F
• Perform in a manner which strengthens the coordination and cooperation of all organizational components of the College, specially through continuing education and economic development departments
• Serve as a resource/reference/problem solver for custom training trainers and business customers, as well as students
• Cook up with events with companies including tours, workshops, boards and other special projects
• Provide general office assistance to the department and VP of Business and Community Education
• Other duties as assigned

Qualifications

• Minimum two years of post-high school education with preferred 4 years in office setting
• Excellent verbal and written communication skills and ability
• Strong organizational skills including the ability to multi-task, to meet deadlines, to maintain and access paper and electronic files, to produce error-free final products, and to manage time and output
• Excellent customer service skills required
• Proficient use in computers including Microsoft Office products (Outlook, Word, Excel, PowerPoint) and CRM experience is preferred
• Ability to read, write and speak English fluently
• Enthusiastic and dedicated to the challenges of helping other people
• Able to function collaboratively as part of a fast-paced, customer oriented team
• Professional in communications, appearance, relationships, and responsiveness
• Positive attitude
• Able to maintain strict confidentiality at all times
• Self-starter with the ability to perform with little supervision
• Regular, prompt & reliable attendance
• Able to pass a background check, have a valid U.S. driver's license and good driving record

Physical Demands

• The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
• Ability to talk and hear
• Ability to drive company owned or personal vehicle

Benefits

Comprehensive benefits package, including employer paid medical, dental, life; HSA with a match, IPERS pension plan with over 9% employer match, free access to our new wellness facility, employee concierge services, and many other voluntary benefits to choose from.