Associate Director of Start-Up and Commissioning

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, lifesaving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

About the role

Carrier Commercial Service has an opening for an Associate Director, Data Center Start-up & Commissioning. This is an exciting opportunity to lead an organization of professional project managers and team leaders responsible for a portfolio of start-up and commissioning projects across Data Center construction sites. In this role, you will ensure start-up readiness and execution at strategic customer locations in the Americas. You will also oversee resource allocation, governance, continuous improvement, and customer satisfaction. This high-impact role is dedicated to ensuring flawless execution of newly delivered products, exceeding customer SLAs, and setting the stage for long-term maintenance agreements.

Responsibilities

• Lead a team of professional project managers dedicated to the start-up, commissioning, and field modification of Carrier products for the Data Center vertical.
• Develop a readiness assessment for the start-up and commissioning team, ensuring deployment of project managers and technician resources.
• Work closely with data center customers, contractors, sub-contractors, and commissioning agents to ensure all requirements are met.
• Create and execute a full lifecycle project plan for each customer site, ensuring on-time delivery, within scope, and within budget.
• Systemically track and measure planned and actual start-up and commissioning activities.
• Ensure flawless on-time execution of start-up and commissioning at customer locations.
• Meet customer performance expectations, resolving issues and escalating to senior leadership when appropriate.
• Serve as the single point of contact for start-up and commissioning.
• Ensure effective turnover to the field service National Team and customer program office.
• Continuously improve business and operational processes, driving value chain productivity.

Requirements

• High school diploma or GED.
• 8+ years’ experience in direct or indirect leadership roles in operations, sales, aftermarket, strategy, or general management.
• Ability and willingness to travel up to 40% of the time within the USA and internationally (Canada) as required by business needs.

Qualifications

• Bachelor’s degree in business, management, industrial engineering, or related field (preferred).
• Demonstrated technical aptitude and/or learning agility.
• Experience leading and executing complex projects.
• Experience supervising field service technicians.
• Deep experience in field service.
• Strong ability to lead and develop diverse, cross-functional project teams in a dynamic environment.
• Proven ability to lead large programs with speed and a bias for action.
• Ability to manage teams without formal authority through influence and relationships.
• Skill in using project management tools.
• Knowledge of service operations from start-up to end-of-life replacement.
• Strong written and verbal communication skills across a wide audience.
• Ability to identify innovative ways to work faster and simpler.
• Ability to think outside the box, innovate, take risks, and implement progressive solutions.
• Demonstrated results in process improvement and driving field productivity.

Pay

The annual salary for this position is between $143,000.00 and $286,000.00. Factors affecting pay within this range include skills, education, experience, and other unique qualifications of the successful candidate. This position is also entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.
• Tuition Assistance.

The specific benefits available may vary depending on state and local laws, eligibility factors, date of hire, and collective bargaining agreements.