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Associate Director of Residential Community Safety Operations

The California State University · San Jose, CA · 3 mo ago
Management$9k/moFull-time

About the role

The Associate Director of Residential Community Safety Operations provides strategic leadership for all aspects of safety, security, and emergency planning within University Housing Services (UHS) for approximately 5000 residents living in University Housing Services. The program includes the day-to-day operation of six residence halls housing approximately 2,800 first year students and two apartment complexes housing approximately 2,200 upper division students, graduate students, faculty, and staff.

Responsibilities

  • Develop, implement and maintain housing specific emergency preparedness plans, procedures, and response protocols.

  • Coordinate all UHS emergency drills and support the departmental liaison to the University’s Emergency Operations Center (EOC) during incidents.

  • Lead risk assessments of residence facilities and develop mitigation strategies to reduce safety vulnerabilities.

  • Maintain emergency supply inventories, communication systems, and staff training logs.

  • Partner with University Police, Environmental Health & Safety, and the Office of Emergency Management to ensure housing is integrated into campus-wide emergency planning.

  • Provide operational oversight for all residence hall and apartment community front desks, ensuring consistent staffing, training, and service quality.

  • Provide oversight of over 200 Community Desk Attendants directly supervised by the Community Desk Specialists.

  • Collaborate with Residential Life in the planning and execution of periodic health and safety inspections for all residential buildings.

  • Coordinate follow-up actions with the UHS Director of Facilities to resolve identified concerns.

  • Ensure compliance with state and local heath, fire, and environmental codes.

  • Oversee the operation, maintenance, and strategic expansion of lighting and camera systems across housing facilities.

  • Collaborate with FD&O, IT and UHS Facilities to ensure systems reliability and accessibility for authorized personnel.

  • Provide regular training on emergency response, and incident management, communications and documentation.

  • Provide leadership in promoting a departmental culture that prioritizes prevention, preparedness, and continuous improvement.

Requirements

  • B.A. Education, public administration, emergency management, or a related field.
  • Minimum of 3 years’ experience in housing operations, safety management, facilities, or emergency planning.
  • Demonstrated ability to design and implement safety and emergency response programs.
  • Experience supervising professional staff.
  • Exercise design and facilitation experience.

Qualifications

  • M.A. Education, public administration, emergency management, or a related field preferred.
  • Five years’ experience in housing operations preferred.
  • Experience working with a campus housing program preferred.
  • Experience with coordinating safety or emergency operations for a residential population preferred.
  • Certification in emergency management (e.g., NIMS/ICS) or related training preferred.
  • Homeland Security Exercise and Evaluation Program (HSEEP) Qualified preferred.

Skills & Abilities

  • Knowledge of campus housing operations, including safety, security, and emergency preparedness functions.
  • Familiarity with law enforcement coordination and practices related to campus policing, Clery compliance, and safety communications.
  • Strong analytical skills and the ability to assess and negotiate, complex, highly sensitive situations.
  • Excellent critical thinking skills, including the demonstrated ability to analyze information, evaluate results, and facilitate resolution of difficult challenges while maintaining strict confidentiality and sensitivity.
  • Awareness of federal and state compliance expectations including FERPA, Clery, VAWA and Title IX.
  • Knowledge in operations and systems analysis, statistical and research methods.
  • Ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
  • Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related.
  • Ability to use database systems including StarRez, Google platform and Microsoft systems.
  • Ability to effectively lead others and communicate with diverse individuals.
  • Ability to communicate with constituents in a professional and respectful manner.

Benefits

The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

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