Associate Director of Residential Community Safety Operations

About the role

The Associate Director of Residential Community Safety Operations provides strategic leadership for all aspects of safety, security, and emergency planning within University Housing Services (UHS) for approximately 5000 residents living in University Housing Services. The program includes the day-to-day operation of six residence halls housing approximately 2,800 first year students and two apartment complexes housing approximately 2,200 upper division students, graduate students, faculty, and staff.

Responsibilities

• Develop, implement and maintain housing specific emergency preparedness plans, procedures, and response protocols.

• Coordinate all UHS emergency drills and support the departmental liaison to the University’s Emergency Operations Center (EOC) during incidents.

• Lead risk assessments of residence facilities and develop mitigation strategies to reduce safety vulnerabilities.

• Maintain emergency supply inventories, communication systems, and staff training logs.

• Partner with University Police, Environmental Health & Safety, and the Office of Emergency Management to ensure housing is integrated into campus-wide emergency planning.

• Provide operational oversight for all residence hall and apartment community front desks, ensuring consistent staffing, training, and service quality.

• Provide oversight of over 200 Community Desk Attendants directly supervised by the Community Desk Specialists.

• Work with Community Desk Specialist to ensure delivery of Community Desk services including but not limited to resource information, guest registration, equipment check out, access, check in and check out processes.

• In collaboration with the AVP for UHS, establish and enforce policies to safeguard residents, guests, and property while maintaining a welcoming environment.

• Directly supervise up to four Community Desk Specialists.

• Develop and coordinate professional development programs for personnel utilizing the ACUHO-I standards for leadership competencies as a tool for supporting the employee’s development as a Student Affairs professional.

• Review and revise procedural manuals and other documents used by staff for instruction and supervision.

• Conduct periodic reviews and evaluation, planning and overall development of on-going staff training, and the provision for appropriate staff development opportunities.

• Collaborate with Residential Life in the planning and execution of periodic health and safety inspections for all residential buildings.

• Coordinate follow-up actions with the UHS Director of Facilities to resolve identified concerns.

• Ensure compliance with state and local heath, fire, and environmental codes.

• Oversee the operation, maintenance, and strategic expansion of lighting and camera systems across housing facilities.

• Work collaboratively with FD&O, IT and UHS Facilities to ensure systems reliability and accessibility for authorized personnel.

• Provide regular training on emergency response, and incident management, communications and documentation.

• Provide leadership in promoting a departmental culture that prioritizes prevention, preparedness, and continuous improvement.

Qualifications

• B.A. Education, public administration, emergency management, or a related field.
• Minimum of 3 years’ experience in housing operations, safety management, facilities, or emergency planning.
• Demonstrated ability to design and implement safety and emergency response programs.
• Experience supervising professional staff.
• Exercise design and facilitation experience.