Associate Director of Records Management

Duties And Responsibilities

• Provides training, guidance, and supervision to Records Management staff
• Supports performance evaluations, workflow distribution, and professional development
• Oversees the accuracy, maintenance, and security of academic records in the Student Information System (SIS)
• Ensures compliance with FERPA and institutional data governance standards
• Maintains and audits data for quality, consistency, and reporting needs
• Provides advanced support for escalated student, faculty, and staff inquiries
• Collaborates with Advising, Admissions, Student Financial Services, and academic units to resolve complex cases
• Participates in strategic initiatives and cross-departmental projects
• PARTNER WITH IT AND INSTITUTIONAL RESEARCH TEAMS TO TEST SYSTEM UPDATES, ENHANCEMENTS, AND INTEGRATIONS
• DEVELOP DOCUMENTATION, PROCESS MAPS, AND TRAINING FOR STAFF

Qualifications

• A Bachelor’s degree from a regionally accredited college/university
• 3–5 years of experience in a Registrar’s Office or a relevant academic operations role
• Strong knowledge of FERPA, accreditation standards, and academic policies
• Experience with student information systems
• Exceptional attention to detail, analytical ability, and problem-solving skills
• Excellent communication and customer service skills

Salary Range

The hiring salary range for this position is $62,500.00 - $70,000.00.