Associate Director of Operations

About the role

The PMC Associate Director of Operations serves as a strategic leader responsible for planning, organizing, and managing daily operations to ensure high-quality patient care and operational excellence across departments.

Responsibilities

• Provide leadership and direction to the Practice Manager/Supervisors for the day-to-day operations of the clinics, problems related to staffing, utilization of facilities, equipment, and supplies.
• Solicit input from staff on program development and problem-solving.
• Analyze department(s) financials/trending to identify and implement cost-effective operations.
• Review and implement section(s) operating policies and procedures in accordance with the policies and procedures of the organization and the requirements of outside regulatory agencies.
• Ensure that the clinic operates in support of the mission, values, and philosophies of the organization.
• Ensure clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.
• Initiates changes as appropriate.
• Ensure that open, professional communication is maintained with providers and staff on a routine basis.
• Involves providers on issues that affect the clinic as appropriate.
• Oversee the management of provider, team, and patient relations, addressing complaints and resolving problems.
• Develop and administer a staffing strategy with the assistance of practice managers/supervisors that will allow the clinic to operate in an efficient, cost-effective manner.
• Participate in the development and implementation of clinic departmental policies and procedures.
• Establishes team performance standards of quality and productivity.
• Provides ongoing feedback to team regarding the status of these goals and provides direction in resolving variances.
• Provide guidance to supervisors and practice managers on issues regarding staff selection, compensation, corrective action, and grievances.
• Resolve any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional clinic atmosphere.
• Participate in professional development activities to remain current with healthcare trends and practices.
• Conduct office meetings on a regular basis and encourages team participation.
• Prepare reports and manage assigned projects.
• Cover operational projects as determined by the Director.
• Function as a front-line administrative member as needed.
• Participate in committees as assigned.

Qualifications

• Bachelor’s degree in health, Business Administration, Nursing, or a related field or an Associate’s Degree with five (5) or more years as a practice manager required.
• MHA or MBA, or Masters in a relevant field is required.
• Five (5) plus years’ experience leading multisite physician practices highly desirable.
• Experience with MIPS and APM’s highly desirable.

Benefits

Pinehurst Medical Clinic (PMC) is proud to support the total health and well-being of our team members so they can thrive personally and professionally. As part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here to watch our benefit video or click here for our benefits overview guide.

Pay and Schedule

This position is salaried (exempt).

Benefits

Pinehurst Medical Clinic (PMC) is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.