Associate Director of Operations

Operational Leadership & Partnership

• Serve as a key operational partner to the Vice President of Operations (VP) and Regional Director of Operations (RDO), supporting the execution of strategic initiatives, operational priorities, and organizational objectives across assigned practices.
• Maintain regular communication with the RDO and VP regarding site performance, operational risks, staffing challenges, client concerns, and growth opportunities.
• Support the VP and RDO in developing and implementing operational strategies designed to improve client satisfaction, clinician engagement, quality outcomes, and financial performance.
• Aid in business development activities including RFP responses, client presentations, service line expansions, contract renewals, implementations, and transition planning.
• Participate in operational reviews, business reviews, and leadership meetings, providing updates and recommendations related to assigned practices.

Practice Operations & Performance

• Partner with the VP and RDO to monitor and improve operational performance across assigned sites.
• Provide visibility into site-level performance, operational risks, staffing concerns, and partnership health through regular reporting and communication.
• Aid in the development and execution of action plans to address operational, quality, financial, staffing, and client concerns.
• Ensure operational initiatives and priorities established by the VP and RDO are executed consistently across assigned practices.
• Escalate significant operational, contractual, compliance, quality, or partnership concerns in a timely manner.

Workforce Management

• Collaborate with the VP, RDO, Medical Directors, and recruiting teams to support workforce planning, recruitment, onboarding, retention, succession planning, and clinician engagement initiatives.
• Monitor staffing trends and proactively communicate recruitment needs, retention risks, burnout concerns, and scheduling challenges.
• Support implementation of clinician engagement strategies designed to improve retention, communication, and provider satisfaction.

Client & Partnership Management

• Assist the VP and RDO in maintaining strong relationships with hospital executives, physician leaders, practice managers, and key stakeholders.
• Participate in client meetings, quarterly business reviews, operational reviews, and strategic planning discussions as requested.
• Identify opportunities to strengthen partnerships, improve service delivery, and support growth initiatives.
• Ensure client concerns are addressed promptly and communicated appropriately through leadership channels.

Leadership & Communication

• Serve as an extension of the VP and RDO by helping drive accountability, execution, and follow-through on operational priorities.
• Provide timely updates regarding site performance, action plans, project status, and emerging risks.
• Support cross-functional collaboration between Operations, Medical Leadership, Revenue Cycle, Credentialing, Recruiting, Provider Enrollment, Scheduling, and Hospital Leadership.
• Aid in the implementation of organizational initiatives and process improvements designed to enhance scalability, consistency, and operational excellence.

Strategic Projects & Organizational Initiatives

• Support VP- and RDO-led strategic initiatives, integrations, acquisitions, new site implementations, service line expansions, and operational improvement projects.
• Participate in data analysis, operational assessments, and project planning to support informed decision-making.
• Aid in identifying best practices and standardizing workflows across the organization.

Skills, Knowledge, Abilities

• Drive change by leading and supporting continuous improvement activities
• Stay abreast of continuous improvement methodologies and tools for healthcare systems
• Knowledge of hospital key performance indicators for emergency medicine, hospitalist medicine, and critical care service lines
• Ability to work comfortably in software solutions such as Microsoft and Adobe products
• Excellent written and verbal communication skills with ability to clearly articulate objectives and present to hospital executives, physicians, and stakeholders
• Ability to analyze information to make data driven assessments and recommendations
• Keen emotional intelligence with ability to influence decisions
• Strong relationship skills and ability to build and maintain trust with professionals internal and external to the company
• Utilize independent judgment on determining areas of collaboration, escalation, and autonomy
• Navigate competing priorities and effectively work in a fast-paced environment
• Exhibit growth mindset and team-orientated behaviors
• Collaborate with professionals internal and external to the company and across geographic locations

Work Location

On-site in hospital administrative and patient care areas with potential exposure to communicable diseases and difficult patient care situations. Occasional travel for in-person meetings and events. The employee must have reliable access to internet.

Education

Bachelor’s in Nursing, Business Administration, Healthcare Administration, or related

Master’s Degree preferred (MHA, MBA, or MPH)

Experience

• 1-3 years of experience in clinical management with proven competency in metric-driven operations and partnership relations
• Proven financial acumen
• Process improvement experience netting clear business results
• Excellent communications and collaboration, with high emotional intelligence and professionalism
• Ability to multi-task, prioritize, and thrive in a fast-paced environment
• Strong decision analysis, judgement, and independent thinking
• Proven and practical problem-solving
• Experience with various HCMS, scheduling, and related applications
• Up-to-date knowledge of healthcare compliance environment
• Technical proficiency in Microsoft Office and Teams, data analytics, and visualization tools, etc.