Associate Director of Nursing Services

The University of Pennsylvania, a world-renowned leader in education, research, and innovation, is the largest private employer in Philadelphia. This Ivy League institution consistently ranks among the top 10 universities and offers a unique working environment within the city, providing access to educational, cultural, and recreational activities.

About the Role

The Associate Director of Nursing supervises nursing and medical assistant staff, promotes excellence in patient care, supports departmental operations, ensures compliance with healthcare regulations and accreditation standards, and collaborates with campus partners to advance student wellness initiatives. Reporting to the Director of Nursing, this role provides clinical and administrative leadership in a collaborative, interdisciplinary environment.

Responsibilities

• Direct daily nursing operations and oversee the delivery of comprehensive outpatient healthcare services.
• Provide the full scope of nursing care, including telephone and in-person triage, patient assessment, interpretation of clinical information, treatment recommendations, and patient education.
• Collaborate with physicians, advanced practice providers, nurses, medical assistants, and support staff to provide coordinated, high-quality patient care.
• Determine appropriate staffing assignments, delegation of duties, and skill mix among licensed and unlicensed healthcare personnel.
• Supervise, mentor, train, and evaluate professional nursing staff, medical assistants, and support personnel.
• Directly manage the medical assistant team, including scheduling, performance evaluations, coaching, and administrative responsibilities.
• Foster a collaborative, respectful, and professional work environment focused on continuous quality improvement and exceptional patient care.
• Support the Director of Nursing in carrying out departmental leadership and administrative responsibilities.
• Participate in management meetings, committees, and interdisciplinary work groups.
• Ensure compliance with University policies, nursing standards of practice, HIPAA, FERPA, OSHA, infection prevention guidelines, and all applicable state and federal regulations.
• Support quality improvement initiatives and maintain readiness for accreditation surveys, including compliance with AAAHC standards.
• Promote evidence-based practice and continuous process improvement to enhance patient safety and service quality.
• Other duties and responsibilities as assigned.

Requirements

• Bachelor of Science in Nursing (BSN) and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Master's degree in Nursing (MSN), Healthcare Administration, Public Health, or a related field preferred.
• Current, unrestricted Registered Nurse (RN) license. Graduation from an accredited nursing program.
• Basic Life Support (BLS) certification required.
• Three to five years of progressive clinical nursing experience.
• One to three years of supervisory or administrative leadership experience in an ambulatory care, family practice, student health, or other fast-paced outpatient setting preferred.
• Experience caring for adolescents and young adults within a culturally diverse population preferred.
• Experience with Epic electronic medical records preferred.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, and vision insurance.
• Life insurance and flexible spending accounts for eligible health care and dependent care expenses.
• Tuition assistance for employees, spouses, and dependent children at Penn and other institutions.
• Generous retirement plans with pre-tax or Roth options and a variety of investment choices.
• Substantial paid time off for vacations, personal affairs, and recovery from illness or injury.
• Long-term care insurance for employees and eligible family members.
• Wellness and work-life resources, including programs for health, family, and work-life balance.
• Professional and personal development opportunities.
• Access to University resources, including libraries, athletic facilities, arboretum, art galleries, and cultural activities.
• Discounts on arts, entertainment, transportation, mortgages, and other goods and services.
• Flexible work hours and options for non-traditional work arrangements.
• Penn Home Ownership Services offering forgivable loans for home purchases or improvements in West Philadelphia.
• Adoption assistance for qualified expenses related to legal adoption.

Pay

$77,330.00 - $125,000.00 Annual Rate. Salary offers are based on candidate qualifications, experience, skills, education, and alignment with external market and internal peer data.

Schedule

This position is classified as "Essential Personnel." As an essential employee, you may be expected to report to work or remain on duty during university closures, delayed openings, early dismissals, or emergencies, including natural disasters and extended periods of inclement weather.