Associate Director of IT Operations (GMP IT/OT)

About the Role

We are seeking an IT Operations Leader (Senior Manager or Associate Director) to join our IOPS IT team, ensuring the reliable operation and management of IT and Operational Technology infrastructure and services across our GxP manufacturing environment. In this role, you will provide strategic direction and operational oversight for IT/OT infrastructure, service delivery, and compliance while collaborating with corporate IT, automation teams, service providers, and cross-functional partners to maintain robust, secure, and scalable operations.

Work Location & Schedule

Troy, New York, United States. Monday - Friday, 8am - 4:30pm.

Responsibilities

• Ensure reliable operation of IT/OT infrastructure including servers, hardware, communications, desktop support, and wireless networks; provide operational oversight for data centre operations, network services, telecom, and asset management
• Define, implement, and lead IT/OT infrastructure architecture with a focus on hyper-converged systems, advanced networking, and wireless technologies to ensure robust connectivity and security across industrial and enterprise environments
• Maintain compliance with GxP, FDA, and global regulatory requirements; ensure data integrity, disaster recovery planning, and robust security measures are in place across IT/OT infrastructure
• Maintain compliance with automation system standards including DeltaV/Emerson and Rockwell/Allen-Bradley; ensure systems and procedures support effective monitoring and reporting
• Manage service providers to ensure high-quality delivery aligned to SLAs; act as escalation point for major incidents and provide regular management reporting on service performance and IT operations
• Collaborate with corporate IT and OT partners to ensure seamless system integration and alignment across the enterprise
• Lead, mentor, and develop a diverse technical team spanning Helpdesk, Desktop, Server, and Network functions; oversee recruitment, training, performance evaluations, and goal setting for the IT Operations team
• Drive implementation and continuous improvement of ITIL practices, SLAs, metrics, and operational best practices across the IT Operations function

Requirements

• BS/BA in Information Technology or a related field
• Senior Manager: 8+ years of progressively more responsible experience, including 8+ years of management experience and a minimum of 3 years experience in an FDA or similarly regulated environment
• Associate Director: 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of 3 years experience in an FDA or similarly regulated environment
• May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role

Qualifications

• Demonstrated experience managing diverse technical teams including Helpdesk, Desktop, Server, and Network staff; experience managing vendors and managed service providers required
• Experience developing and deploying SLAs, metrics, and operational best practices; proven track record implementing ITIL practices within an organization
• Strong background in Microsoft OS including Server and GPO elements; strong understanding of data integrity and associated tools
• Experience with Business Continuity and Disaster Recovery planning required
• Knowledge of IT compliance guidelines including PIC/S, 21 CFR Part 11, Annex 11, and GAMP preferred

Pay

Salary Range (annually) $126,300.00 - $241,200.00