Associate Director of Home and Community/Outpatient

Job Summary

The Associate Director provides leadership and operational oversight for assigned programs within Fernbrook Family Center. This role bridges program-level operations with agency-wide systems by supervising staff, maintaining compliance, supporting program development, and ensuring high-quality service delivery. The Associate Director works collaboratively with Directors, administrative departments, and community partners to ensure program success and alignment with Fernbrook’s mission and standards. Reports To Director of the assigned program(s).

Duties And Responsibilities

• Provide day-to-day operational and administrative oversight for assigned program(s).
  • Supervise and support clinical and program staff, ensuring professional development, effective service delivery, and adherence to agency policies.
  • Maintain program compliance with licensing, contractual, and documentation standards.
  • Serve as a liaison between assigned programs and community partners (e.g., schools, counties, and referring agencies).
• Support program efficiency, including staff scheduling, productivity tracking, and managing client lists.
• Collaborate with the Director of Clinical Training and Supervision for support and assignment of clinical supervisors as needed.
• Participate in program audits, quality assurance activities, and performance monitoring.
• Collaborate with Directors on program budgets, staffing needs, and coverage planning.
• Ensure program indicators and outcomes are tracked and reviewed for quality and performance improvement.
• Provide consultation and communication to other programs operating at the same site to promote collaboration and continuity.
• Communicate and uphold Fernbrook’s mission, vision, and values in all program operations.
• Perform other duties as assigned by the Director or Executive Director of the assigned program(s).

Required Skills/Abilities

• Strong leadership, supervision, and team-building skills
• Knowledge of behavioral health documentation, billing, and compliance standards
• Excellent communication and organizational skills
• Ability to manage multiple priorities and programs simultaneously
• Collaborative and adaptable approach to problem-solving
• Commitment to ethical standards and Fernbrook’s mission

Physical Demands

• Prolonged periods sitting, listening, and observing or working on a computer.
• Physical health and stamina to work on a consistent basis with staff, clients, and partners.
• Occasional situations may occur where staff need to be able to lift up to 15 pounds.

Education And Experience

• Minimum of one year of experience in a behavioral health setting
• Must have reliable transportation, a valid driver’s license, valid automobile insurance, and an acceptable driving record
• Must pass a criminal background check based on agency and Department of Human Services requirements

EEO Statement

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, national origin, ancestry, gender, gender identification, disability, pregnancy, age, military status, veteran status, genetic information, or any other classification protected by federal, state, or local law.