Associate Community Director

About the Role

Supports and assists the Community Director in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management system to record, track, and report on all financial workings of the property.

Organizational Responsibilities

• Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
• Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
• Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
• Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
• Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
• Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry-related associations and groups to further your own development and the business goals of the company.

Essential Duties and Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Enters all approved bills into the property accounting system, scans invoices to the community’s data drive, and submits to accounting for processing.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Follows the Company’s established procedures related to evictions, including proper notice requirements, evicting residents, and representing the property in court hearings.
• Processes resident move-outs by reviewing lease terms, applying appropriate fees, and processing dispositions in accordance with legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner.
• Acts as the on-site supervisor in the absence of the Community Manager, organizing and delegating daily work and managing community operations.
• Assists in managing the client/owner relationship by meeting with owners, conducting property tours, and providing updates on property performance.
• May support leasing and marketing efforts by greeting prospects, showing apartments, and assisting with rental applications.
• Completes various accounting, financial, administrative, and other reports as assigned.

Qualifications

• Education/Experience: High school diploma or GED equivalent and 2 years of experience in the multifamily industry. Employment history demonstrating property management, sales, marketing, and customer service background.
• Language Ability: Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell apartment features, and answer questions about property operations.
• Math Ability: Mathematical skills necessary to complete financial records, budgets, and fiscal reporting information.
• Reasoning Ability: Understanding of property operations, lease terms, and lease enforcement. Ability to apply common sense understanding to carry out instructions.
• Computer Skills: Proficiency in internet, word processing, spreadsheet, and database management programs. Strong proficiency in property management software (preferably Yardi and/or One Site).
• Certificates and Licenses: Current valid driver’s license required.

Work Environment

Office environment with frequent exposure to outside elements. Incumbents must be able to physically access all parts of the property, including navigating stairs and operating golf carts where applicable.

Physical Demands

Regularly required to use hands, talk, and hear. Frequently required to stand, walk, reach, climb, stoop, and squat. Intermittently required to sit. Ability to lift up to 20 pounds independently and 50 pounds with assistance. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule

40 hours per week, including weekends when scheduled (usually the first weekend of the month). Typical hours: Monday-Friday 9:00am-6:00pm, Saturday 10:00am-5:00pm, Sunday 1:00pm-5:00pm.