Associate Community Director

About the Role

Supports and assists the Community Director in overseeing and managing the financial and operational facets of the community. Responsibilities include accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices, collecting rent and fees, completing bank deposits and reconciliations, and using the property management system to record, track, and report financial activities.

Organizational Responsibilities

• Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that drive journey metrics.
• Passion & Innovation: Deeply understand issues and opportunities and demonstrate a relentless focus on solving them through innovative solutions.
• Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the company’s values.
• Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
• Change Management: Lead cross-functional teams through change programs and projects, leveraging frameworks and influence modeling to drive outcomes.
• Community Service: Participate in activities outside normal daily business to enhance the company’s stature and your own development, including industry-related associations.

Responsibilities

• Complete daily financial transactions, including collecting and posting rent, fees, and other payments, preparing bank deposits, and generating financial reports.
• Record all transactions in the property management system and reconcile discrepancies with the accounting department.
• Review and submit vendor, contractor, and service provider invoices for payment, ensuring proper approvals and coding to the appropriate Chart of Account codes.
• Enter approved bills into the property accounting system, scan invoices to the community’s data drive, and submit them to accounting for processing.
• Review resident files and accounting records to identify unpaid or late fees, communicate with residents about outstanding balances, and enforce lease terms to maximize revenue.
• Follow company procedures for evictions, including proper notice requirements, representing the property in court hearings, and eviction proceedings.
• Process resident move-outs by reviewing lease terms, applying deposit and lease cancellation fees, and ensuring compliance with legal requirements.
• Promote resident satisfaction and retention by addressing complaints, questions, and requests in a timely manner.
• Act as the on-site supervisor in the absence of the Community Manager, delegating tasks, coordinating maintenance, and ensuring compliance with company policies.
• Assist in managing client/owner relationships by conducting property tours, providing performance updates, and responding to owner requests.
• Support leasing and marketing efforts to achieve revenue and occupancy goals, including greeting prospects, showing apartments, and assisting with lease applications.
• Complete various accounting, financial, administrative, and other reports as assigned.

Schedule

This position is scheduled for 40 hours per week. Typical site hours are 9:00 AM to 6:00 PM Monday through Friday, 10:00 AM to 5:00 PM on Saturday, and 1:00 PM to 5:00 PM on Sunday. Assistant Community Directors must be available to work weekends when scheduled, typically the first weekend of the month.

Requirements

• High school diploma or GED equivalent.
• 2 years of experience in the multifamily industry, with a background in property management, sales, marketing, and customer service.
• Demonstrated ability to read, write, and communicate effectively for legal documents, sales, and resident interactions.
• Mathematical skills to perform calculations for financial records, budgets, and fiscal reporting.
• Understanding of property operations, lease terms, and lease enforcement, including collections.
• Proficiency in internet, word processing, spreadsheet, and database management programs.
• Strong proficiency in property management software (preferably Yardi and/or One Site).
• Current valid driver’s license.

Physical Demands

• Regularly required to use hands for typing, handle objects, talk, and hear.
• Frequently required to stand, walk, reach, climb, stoop, and squat.
• Intermittently required to sit.
• Must be able to access all areas of the property, including exterior and interior parts, and navigate stairs.
• Ability to operate golf carts, walk extended distances, and lift or maneuver weights of up to 20 pounds independently and 50 pounds with assistance.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Routine local travel may be required for bank deposits, training, or other responsibilities.