Associate Director of Financial Aid & Scholarship (Administrator I)

About the role

Reporting to the Director of Financial Aid and Scholarships, the Associate Director of Financial Aid provides leadership and operational oversight for financial aid counseling, student service delivery, scholarship administration, compliance activities, communications, and daily office operations in support of student success and institutional enrollment goals for California State University, East Bay (CSUEB or the University).

Please Note: Review of applications will begin on July 16, 2026.

Responsibilities

• Provide leadership, supervision, and operational oversight for daily Financial Aid Office operations and student-centered service delivery.
  • Supervise, train, evaluate, mentor, and provide ongoing support and direction to financial aid staff and student employees.
    • Oversee daily office operations including counseling services, processing workflows, case management, customer service functions, and front-line student support.
      • Establish operational priorities, staff assignments, service expectations, and workflow procedures to ensure efficient and effective service delivery.
        • Monitor staff productivity, service response times, counseling activities, and operational outcomes to ensure accountability and continuous improvement.
          • Cook up staffing schedules and operational coverage for in-person, virtual, phone calls, emails, and One Stop student services.
            • Support onboarding, professional development, and ongoing training for financial aid staff and student employees.
              • Resolve escalated student issues, service concerns, and complex financial aid cases.
                • Afford compliance with federal, state, CSU, and institutional financial aid regulations, policies, and procedures.
                  • Assist with implementation and maintenance of operational processes, system enhancements, and workflow improvements.
                    • Conduct the probationary and annual performance evaluations for all staff.
                      • Serve as operational lead and provide leadership continuity in the absence of the Director of Financial Aid and Scholarships.