Associate Director of Employee Engagement

About the role

Reporting directly to the Director of Human Resources, the Associate Director of Employee Engagement plays a key role in advancing Pine Street Inn’s employee relations and engagement strategies to support organizational effectiveness and employee success. The Associate Director serves as a trusted HR partner to managers and staff, providing guidance on employee relations matters, performance management, workplace conflict resolution, policy interpretation, and employee engagement initiatives. While upholding the mission of respect and care to the Inn’s guests, tenants, trainees, and clients, the Associate Director of Employee Engagement helps foster a positive and inclusive workplace culture that supports employee retention, engagement, performance and development. The Associate Director of Employee Engagement partners with leadership and department managers to ensure consistent application of HR policies and practices while promoting an environment that enables employees and programs to achieve organizational goals.

Location: 434 Harrison Ave., Boston, MA

Responsibilities

• Serve as a primary HR partner to assigned departments on employee relations matters.
• Provide guidance to managers regarding policy interpretation, employee performance concerns, workplace investigations, conflict resolution, corrective action, and documentation.
• Support the resolution of employee concerns in a timely, professional, and equitable manner.
• Conduct and document employee relations investigations under the direction of HR leadership as needed.
• Analyze employee relations trends and recommend solutions to improve workplace culture and employee experience.
• Lead and support employee engagement programs and initiatives that foster inclusion, recognition, communication, and employee well‑being.
• Coordinate employee feedback mechanisms, including surveys, listening sessions, and action planning efforts.
• Partner with leaders to identify and implement strategies that improve employee morale, retention, and engagement.
• Support employee recognition and appreciation programs across the organization.
• Supervise Employee Engagement Partners (1‑2 reports) weekly.
• Assist managers in effectively utilizing the organization's performance management processes and tools.
• Provide coaching and guidance related to performance feedback, goal setting, development planning, and performance improvement efforts.
• Monitor performance management compliance and participate in organizational talent review processes.
• Support administration of leaves of absence and employee accommodations in partnership with HR colleagues.
• Assist with development and delivery of training programs related to leadership, employee relations, workplace expectations, and performance management.
• Maintain accurate and confidential employee records and documentation.
• Prepare reports and recommendations related to employee engagement, retention, turnover, and employee relations trends.
• Participate in organizational initiatives and special projects that enhance the employee experience.

Requirements

Education/Training

• Required: Bachelor’s degree with a focus on human resources, business administration, or a related field.
• Human Resources professional certification (i.e., PHR, SPHR, SHRM‑CP) preferred.
• Preferred: Master’s degree in human resources, business administration.
• Preferred: Academic experience in psychology, sociology, or human services.
• Preferred: Senior professional HR or leadership certification.

Knowledge/Experience