Associate Director of Community Programs

What You'll Do

As a key member of the leadership team, you will:

• Lead operational strategy and execution across a multi-site physician practice supporting Medicare Advantage and value-based care populations
• Drive performance against annual goals of 30,000+ patient visits and quality interventions

Primary Responsibilities

• Lead strategic and operational initiatives across a multi-site primary care and value-based care organization to achieve quality, financial, and patient experience goals
• Partner with physician and executive leadership to drive performance in Medicare Advantage, HEDIS, STARS, and population health programs
• Leverage data analytics, financial modeling, and business intelligence to identify growth opportunities, optimize operations, and support new service development
• Oversee operational performance and resource planning across multiple business units
• Lead organizational change, workforce planning, talent development, succession planning, and leadership coaching to build high-performing teams
• Develop and execute growth strategies focused on patient engagement, market expansion, membership retention, and payer partnerships
• Ensure compliance with regulatory requirements, organizational policies, and industry standards while promoting operational excellence
• Represent the organization with community partners, healthcare stakeholders, and industry organizations to strengthen relationships and advance strategic objectives
• Accountable for leadership oversight of managers and operational teams, driving accountability, performance, and continuous improvement

What Makes You Successful

• You are highly analytical and comfortable translating complex data into actionable business decisions
• You have demonstrated success leading large teams through organizational change and transformation
• You understand the intersection of healthcare operations, payer relationships, quality metrics, and patient outcomes
• You are energized by accountability, performance improvement, and achieving ambitious operational goals
• You excel at influencing stakeholders across clinical, operational, and executive leadership teams

Required Qualifications

• Bachelor's degree or equivalent healthcare leadership experience
• 5+ years of progressive healthcare leadership experience in one or more of the following: Primary Care, Internal Medicine, Adult Medicine, Health Plan Operations, Population Health, Value-Based Care Operations, Medical Group Operations
• Experience leading managers and large or multi-site operational teams
• Experience working with Medicare Advantage and payer-driven programs
• Solid knowledge of healthcare quality and performance measures, including HEDIS, STARS, RAF, and population health initiatives
• Demonstrated expertise in operational leadership, business analytics, process improvement, and change management
• Demonstrated exceptional communication, leadership, and stakeholder management skills

Preferred Qualifications

• Master's degree in Healthcare Administration, Business Administration, Public Health, or related field
• Lean, Six Sigma, Project Management, or similar operational improvement certification
• Experience supporting risk-bearing or value-based care organizations
• Experience leading large-scale transformation initiatives across complex healthcare organizations