Associate Director of Business Channel Management Strategy

About the role

As a leader within our Broadband Channel organization, you will direct a team of Channel Sales Sr. Client Partners focused on the Sales Strategy and proactively shaping the future of our partner programs. You will direct a team of Sr. Client Partners focused on achieving and exceeding partner sales targets. In this role, you will oversee the strategy for the Alternate Channel Distribution (ACD) program, covering both our Outbound Telemarketing (OTM), Door-to-Door (D2D) and Multi-Tenant Unit (MTU) channels. These programs are critical for driving sales across a converged portfolio featuring Fios, Fixed Wireless Access (FWA), Mobility, and Frontier solutions. You and your team will act as trusted advisors for top partner executives, influencing them to deepen their program investments and ensuring our shared goals are met. You will work hand-in-hand with Sales Leaders and collaborate with internal stakeholders to align on strategy and drive outcomes that are positive for Verizon, our partners, our customers, and our field teams.

Responsibilities

• Strategic Leadership: Develop and operationalize the overarching strategy for OTM and D2D partner programs, translating high-level KPIs into actionable plans.
• Executive Relationships: Form positive, strategic relationships with potential and existing partner leadership, influencing action and ensuring alignment with Verizon's objectives.
• Performance Management: Set goals, forecast, and analyze results to optimize sales, ensuring the "Quality Growth" from our partners is sustainable, compliant, and customer-centric.
• Team Development: Lead, develop, mentor, and motivate your team to achieve strong results and act as strategic advisors to their assigned partners.
• Partner Compensation Strategy: Proactively forecast program requirements, maximize partner profitability, and formulate immediate and long-range strategies to stimulate organic growth and engagement using balanced commission structures.
• Contract & Negotiation: Facilitate contracts with your team and support effective negotiations to foster sustained business growth.
• Operational Excellence: Serve as a key escalation point for systemic challenges, working to streamline internal processes and remove roadblocks to success.

Requirements

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant work experience in sales leadership, channel management, or business development.
• Experience leading a geographically dispersed team.
• Proven track record of managing converged sales (e.g., Wireless and Wireline) and hitting aggressive growth targets.
• Proven capability in crafting executive presentations, analyzing complex data metrics, and delivering impactful briefings.
• Demonstrated skill in utilizing AI technologies to enhance operational capacity and drive future growth across internal and external ecosystems.
• Two or more years of Verizon Business experience, working either directly or in a third-party capacity.

Preferred qualifications

• A Master's degree (MBA or equivalent).
• Deep channel management experience, particularly with Door-to-Door (D2D) and/or Outbound Telemarketing (OTM) programs.
• Experience designing, proposing, selling, and contracting for complex solutions.
• Proficiency in external CRM platforms and a deep understanding of Verizon's solution portfolio (One Talk, Fios, FWA).
• Proven ability to juggle multiple large-scale projects, sales, and negotiations simultaneously.

Travel & location

Up to 25% national travel is anticipated. While this position is nationwide and open to any US location, proximity to a major airport is essential to accommodate regular site visits with our Door-to-Door and Outbound Telemarketing partner teams.

Work arrangement

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled weekly hours: 40.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives as part of award-winning total rewards package.
• Depending on the role, opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-timers, coverage varies based on individual circumstances.

Pay

This is a commission based position with the potential to earn more. For part-time roles, compensation will be adjusted to reflect hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,000.00 - $230,000.00. The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $132,000.00 - $230,000.00. The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $132,000.00 - $230,000.00. The salary will vary depending on your location and confirmed job-related skills and experience.