Associate Director of Business Channel Management Strategy

About the role

At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

As a leader within our Broadband Channel organization, you will direct a team of Channel Sales Sr. Client Partners focused on the Sales Strategy and proactively shaping the future of our partner programs. You will oversee the strategy for the Alternate Channel Distribution (ACD) program, covering both our Outbound Telemarketing (OTM), Door-to-Door (D2D) and Multi-Tenant Unit (MTU) channels. These programs are critical for driving sales across a converged portfolio featuring Fios, Fixed Wireless Access (FWA), Mobility, and Frontier solutions. You and your team will act as trusted advisors for top partner executives, influencing them to deepen their program investments and ensuring our shared goals are met. You will work hand-in-hand with Sales Leaders and collaborate with internal stakeholders to align on strategy and drive outcomes that are positive for Verizon, our partners, our customers, and our field teams.

Responsibilities

• Strategic Leadership: Develop and operationalize the overarching strategy for OTM and D2D partner programs, translating high-level KPIs into actionable plans.
• Executive Relationships: Form positive, strategic relationships with potential and existing partner leadership, influencing action and ensuring alignment with Verizon's objectives.
• Performance Management: Set goals, forecast, and analyze results to optimize sales, ensuring the "Quality Growth" from our partners is sustainable, compliant, and customer-centric.
• Team Development: Lead, develop, mentor, and motivate your team to achieve strong results and act as strategic advisors to their assigned partners.
• Partner Compensation Strategy: Proactively forecast program requirements, maximize partner profitability, and formulate immediate and long-range strategies to stimulate organic growth and engagement using balanced commission structures.
• Contract & Negotiation: Facilitate contracts with your team and support effective negotiations to foster sustained business growth.
• Operational Excellence: Serve as a key escalation point for systemic challenges, working to streamline internal processes and remove roadblocks to success.

Requirements

You're a results-driven strategic leader who knows how to build strong partner relationships, influence action, and develop your team to do the same. You have the executive presence to connect with C-suite leaders both internally and externally and the strategic depth to ensure sales volume is high-quality and sustainable. You think on your feet, read people well, and communicate optimally.

• Bachelor's degree or four or more years of work experience
• Eight or more years of relevant work experience in sales leadership, channel management, or business development
• Experience leading a geographically dispersed team
• Proven track record of managing converged sales (e.g., Wireless and Wireline) and hitting aggressive growth targets
• Proven capability in crafting executive presentations, analyzing complex data metrics, and delivering impactful briefings
• Demonstrated skill in utilizing AI technologies to enhance operational capacity and drive future growth across internal and external ecosystems
• Two or more years of Verizon Business experience, working either directly or in a third-party capacity

Qualifications

• A Master's degree (MBA or equivalent)
• Deep channel management experience, particularly with Door-to-Door (D2D) and/or Outbound Telemarketing (OTM) programs
• Experience designing, proposing, selling, and contracting for complex solutions
• Proficiency in external CRM platforms and a deep understanding of Verizon's solution portfolio (One Talk, Fios, FWA)
• Proven ability to juggle multiple large-scale projects, sales, and negotiations simultaneously

Schedule

• Up to 25% national travel anticipated
• Position is nationwide and open to any US location; proximity to a major airport is essential to accommodate regular site visits with Door-to-Door and Outbound Telemarketing partner teams
• Primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings
• Scheduled weekly hours: 40

Benefits

• Health and wellness benefit options: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives as part of award-winning total rewards package
• Opportunity for premium pay such as overtime, shift differential, holiday pay, allowances (depending on role)
• Newly hired employees receive up to 15 days of vacation per year, growing with additional service
• Part-time eligibility varies by individual circumstances

Pay

This is a commission-based position with the potential to earn more. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,000.00 - $230,000.00. The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $132,000.00 - $230,000.00. The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $132,000.00 - $230,000.00. For part-time roles, compensation will be adjusted to reflect hours. Salary will vary depending on location and confirmed job-related skills and experience.