Associate Director, MedTech Customer Success

Key Responsibilities

• Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders.
• Represent the full portfolio of IQVIA™ information assets delivered to the client, including national and sub-national patient claims, channel, and specialty offerings.
• Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
• Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness.
• Lead quarterly business and information reviews with senior client stakeholders.

Client Engagement & Issue Resolution

• Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
• Resolve first-line service issues and coordinate second-line support with internal teams as needed.
• Partner with IQVIA Centers of Excellence to assess and manage the impact of data events, product enhancements, and governance changes.

Cross-Functional Partnership & Growth Support

• Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.
• Participate in information proposals, work orders, and contract renewals.
• Identify opportunities to expand client utilization of existing information services and support new use cases that drive incremental revenue.

Requirements, Education And Experience

• To be eligible for this position, you must reside in the same country where the job is located.
• Bachelor’s degree required.
• 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles.
• Experience working with MedTech customers is strongly preferred.
• Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred.
• Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization.
• US Remote with ability to travel approximately 20-25%.

Knowledge & Skills

• Client and Account Management
• Delivery Governance and Issue Management
• Analytical and Problem-Solving Skills
• Strong Communication and Stakeholder Management
• Negotiation and Relationship Building
• Ability to coordinate across Sales, Delivery, and technical teams

Pay

The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).