Director, Customer Success

About the role

The Director of Customer Success at Husky TechnologiesTM is responsible for the financial performance and growth of the sub-territory, ensuring customers realize the full value of their Husky products throughout the product lifecycle. Key responsibilities include direct customer support, service plan execution, and driving service product quality improvements.

Responsibilities

• Develop best practices for improving customer support response times
• Establish service approaches leading to commitment maintained
• Drive the shift to proactive service by developing processes and incentivizing customers and employees
• Develop innovative service packages aligned with customer goals and promoting future equipment orders
• Establish processes for lead generation to drive growth
• Collaborate with Husky business teams to ensure customer start-ups are successful
• Collaborate with Husky Sales Teams to meet aligned goals and strategies within the customer base
• Understand market dynamics and capitalize on opportunities such as tooling services

Requirements

• Engineering or Mold-Making Degree or equivalent experience
• Financial degree, Business degree, or MBA (asset but not required)
• 5+ years in management of teams
• P&L responsibility experience preferred

Qualifications

• Strong verbal and written communication skills
• Significant technical understanding of Husky’s current and legacy machines, molds, and hot runners
• Strong computer skills
• Highly organized
• Demonstrated decisiveness, reliability, mental toughness, self-motivation, and energy
• Willingness to travel frequently
• Fluency in Spanish language skills required

Benefits

Husky TechnologiesTM offers a competitive compensation and benefits package, including excellent opportunities for growth and advancement.

Pay

Compensation details are confidential and not specified in the job description.

Schedule

Details on the schedule are not specified in the job description.