Associate Director, Market Transformation Evaluation

About the role

E Source is a research, data/analytics, and technology-focused professional services firm dedicated to the utility industry in North America. We help utilities improve customer engagement, optimize their grids, and adopt best practices and technologies.

Responsibilities

• Manage client relationships by identifying needs, risks, and opportunities, and developing strategies to address them.
• Lead and contribute to the execution of research, evaluation, and advisory projects to ensure client satisfaction.
• Develop research and evaluation solutions that adhere to industry best practices and incorporate innovative research methodologies.
• Lead multidisciplinary project teams to deliver work that meets defined objectives and client expectations.
• Ensure project scopes, schedules, and budgets are executed successfully and aligned with contract requirements.
• Communicate complex technical content to both technical and non-technical audiences.
• Support quality assurance by establishing review processes and staffing approaches.
• Author client-facing memos, reports, and presentations.
• Lead market transformation research and evaluation projects, assessing program design, market barriers, and adoption trends.
• Design and lead qualitative research projects, including in-depth interviews, focus groups, and other qualitative methods, synthesizing findings into clear, actionable recommendations.
• Serve as a subject-matter expert on market transformation, advising clients and internal teams on program strategy and evaluation approach.
• Support building electrification research and evaluation projects, assessing program design, customer adoption, technology trends, and market impacts.
• Supervise and mentor junior consulting staff to support their professional growth and advancement.

Requirements

• Deep expertise in market transformation programs, including hands-on experience designing, implementing, or evaluating market transformation initiatives.
• Strong qualitative research skills, including experience designing and conducting in-depth interviews, focus groups, and thematic analysis.
• Some subject-matter familiarity with building electrification, including program design, technologies, customer adoption, or market dynamics, is a plus.
• Bachelor’s degree in the social sciences, engineering, or a related field.

Qualifications

• Approximately 7+ years of professional experience, with at least 5 years designing and implementing energy research and evaluation projects.
• Demonstrated ability to lead research and evaluation studies from design through delivery.
• Comfortable navigating ambiguity and asking smart questions.
• Experience working well across disciplines and perspectives.
• Strong project management skills, including managing scopes, schedules, budgets, and quality assurance.
• Experience supporting client relationships and serving as a trusted advisor.
• Experience synthesizing complex information into clear recommendations.
• Experience communicating research methodology and findings clearly to both technical and non-technical audiences.
• Knowledge of energy policy, regulatory frameworks, or program environments.
• Experience supporting business development, including proposal development, scope design, and finalist presentations.
• Exposure to building electrification, the technologies involved, and the market forces shaping it.

Benefits

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans; and paid parental leave.
• A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained.
• A 401(k) plan with a 3% employer match.

Pay

The budgeted salary for this position is $120,000–$150,000 USD + annual bonus. Actual pay will be adjusted based on experience.

Schedule

This role will be remote with occasional travel expected 1–4 times per year.