Associate Director, Learning Solutions

Responsibilities

• Directly responsible for the sales and enrollment targets for an assigned portfolio of open enrollment programs.
• Proactively generate opportunities through targeted outreach, face-to-face/virtual meetings, and corporate HR engagement.
• Maintain an accurate, market-aligned sales pipeline and, in collaboration with the Senior Director, establish and track annual quantified metrics.
• Manage various target audience pipelines, including B2B, B2C, and Certificate in Business Excellence participants, to maximize enrollment and foster repeat business.
• Arrange and lead virtual and in-person business development sales meetings to present Executive Education offerings and faculty caliber.
• Participate in business development calls, including external meetings, industry events, and conferences.
• Represent Columbia Executive Education at various domestic and international business development trips and HR conferences.
• Assist with the preparation of client proposals, pricing documents, and other marketing materials.
• Independently manage various sales and business development projects and partnerships as allocated by the Senior Director.
• Respond to all assigned program inquiries in a timely manner and work closely with potential clients to manage their needs.
• Counsel and advise prospective participants to attend portfolio programs that best match their professional objectives.
• Evaluate and approve program applications and invoices for assigned programs.
• Lead and offer solutions for sales process improvements that leverage sales, marketing, CRM, and analytic tools.
• Collaborate with business development and marketing teams on research, data analysis, and performance reviews to refine strategies.
• Contribute to maintaining CRM customer and account information.
• Perform additional duties as required to support team and departmental objectives.

Qualifications

• Bachelor’s degree and/or its equivalent required.
• Minimum 3-5 years of related experience required.
• Proven consultative sales and account management experience, ideally selling complex professional/educational products to global audiences.
• Excellent interpersonal, written, and verbal communication skills.
• Strong customer service orientation with meticulous attention to detail and time management.
• Strategic mindset, analytical abilities, creative problem-solving, and comfort in a fast-paced environment.
• Self-starter with initiative, able to manage multiple priorities, meet tight deadlines, and work independently or collaboratively.
• Proficiency in Microsoft Office.