Associate Director, IAM Systems - OIT

KEY RESPONSIBILITIES

• Leads the strategy, administration, and continuous optimization of enterprise identity governance and access management platforms.
• Ensures secure, automated, and compliant identity lifecycle management across employee and non-employee populations while supporting operational efficiency, regulatory compliance, and scalable access controls.
• Oversees core identity governance platforms, role-based access automation, access certification programs, and identity data integrations.
• Provides people leadership, drives adoption of IAM best practices, and partners closely with IT, Security, HR, Revenue Cycle, and business leaders to embed IAM capabilities into critical enterprise workflows such as Day One Access and non-employee onboarding.
• Directs day-to-day administration, upgrades, and troubleshooting of OpenText NetIQ and Saviynt platforms, including workflow configuration, UI customization, and integration testing to support Identity Lifecycle Management (ILM).
• Partners with operations and application teams to align IAM system capabilities with business requirements while minimizing downtime and maximizing automation efficiency.
• Maintains and optimizes IAM and identity governance platforms to support provisioning, access management, and compliance processes.
• Designs and maintains scalable tools, automation frameworks, and APIs to support mass identity movements and third-party system integrations.
• Ensures data accuracy, integrity, and timeliness across identity sources, directories, and downstream systems.
• Leverages IAM platforms, specialized tools, and custom solutions to support non-employee identity onboarding, access fulfillment, and lifecycle governance.
• Monitors system performance metrics (uptime, response times, throughput) and implement proactive enhancements to support scalability and regulatory changes.
• Develops and implements access certification methodologies and campaign management tools within IAM systems and related applications.
• Facilitates periodic access recertification campaigns for employees and non-employees, including sponsored identities.
• Monitors certification completion rates, escalates gaps, and enforces SLAs while incorporating feedback to improve usability and effectiveness.
• Develops or oversees technical and professional training to strengthen IAM and security competencies.
• Communicates system performance, risk posture, compliance metrics, and staffing considerations clearly to executive stakeholders.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• A bachelor's degree in information technology or a related field, and seven years of experience in identity management or related field, including two years of supervisory/people management experience, OR an equivalent combination of education, training, and experience.
• Demonstrated experience supporting IAM and identity governance platforms, experience with cloud IAM services (e.g., AWS IAM, Azure AD).