Associate IAM Engineer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

About the role

The Associate IAM Engineer supports the day-to-day operations of the identity and access management environment, with a primary focus on operational support, service continuity, and routine IAM administration. This role assists with user and group management, access provisioning, role assignments, authentication support, ticket resolution, and troubleshooting identity-related issues within Microsoft Entra ID and related platforms. The position helps ensure that IAM services remain stable, responsive, and aligned with operational needs.

Responsibilities

• Assist with standard IAM procedures, document work clearly, support end users and internal stakeholders, and help maintain security and access controls across enterprise systems.
• Contribute to ongoing operations while developing deeper technical experience in identity, security, and infrastructure support.
• Handle special projects and initiatives as assigned.

Requirements

• A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position; or, education and/or experience which is equivalent.

Preferred Skills

• Familiarity with Microsoft Entra ID services, including user & group administration, access provisioning, role assignments, conditional access, & authentication methods.
• Basic understanding of identity and access management concepts and operational support practices.
• Experience with troubleshooting identity-related issues, account access problems, and user support requests.
• Familiarity with ticketing systems, standard operating procedures, and enterprise support environments.
• Ability to follow technical processes, maintain documentation, and escalate issues appropriately.
• Strong attention to detail and ability to work in a fast-paced operational setting.
• Good communication and collaboration skills.
• A baccalaureate degree from an accredited college or university in computer science, information technology, cybersecurity, or a related computer discipline.
• Relevant experience in IAM, technical operations, system administration, or IT support work; qualifying experience may include internships, co-op assignments, or other hands-on experience in IAM or closely related technical environments.

Schedule

Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Location

Brooklyn, NY

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Learn more.