Associate Director, HR Operations Programs

About the role

We are hiring amazing humans, and we hope that includes you! You’ll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. You’ll have the opportunity to grow, earn competitive pay, and be happy while you do it.

Responsibilities

• Lead the strategy and execution of HR Operations transformation initiatives
• Design and implement end-to-end HR workflows across the Team Member lifecycle, ensuring alignment with business goals and HR strategy
• Guide a team of HR Operations Program Managers to identify root causes, redesign processes, and implement sustainable, data-driven solutions
• Partner across Business Leaders, Strategic HR Business Partners, and HR Centers of Excellence to define a future-state operating model that enables automation, self-service, and operational excellence at scale
• Work with Chewy's Enterprise People Analytics Team to establish business performance frameworks through defining key performance metrics and mature HR Operations business review rhythms, to ensure continuous visibility and accountability
• Apply continuous improvement methodologies, including Lean Six Sigma principles, to eliminate waste, reduce variation, and standardize HR processes
• Establish, define, and evolve key performance indicators (KPIs), including metric definitions, to measure process effectiveness, service quality, and operational efficiency
• Build and scale HR Operations Business Review mechanisms, including weekly review cycles, to drive accountability, visibility, and data-driven decision making
• Leverage AI capabilities, including agentic and workflow-based automation, to optimize HR processes, reduce manual effort, and improve service delivery
• Collaborate with HR COEs, HR Systems, Compliance, and Shared Services teams to ensure solutions are scalable, compliant, and technology-enabled
• Develop a high-performing team of HR Operations Programs professionals, providing direction, coaching, and accountability for program delivery and outcomes
• Empower Team Members through delegation, recognition, and opportunities to lead high-impact initiatives
• Drive intentional and comprehensive change management and adoption strategies to ensure successful implementation and sustained impact of redesigned processes

Requirements

• Bachelor’s degree in Business, Human Resources, or related field
• 8+ years of experience in Program Management, Process Improvement, or Human Resources Operations in a fast-paced environment
• Lean Six Sigma or PMP certification
• Experience leading teams through large-scale transformation, process redesign, or operational excellence initiatives within HR, Customer Service, or similar functions
• Proven ability to lead and develop high-performing teams and manage multiple complex programs simultaneously
• Demonstrated ability to influence and partner with senior Team Members across functions
• Strong analytical skills with the ability to define metrics, root cause analysis, and drive data-informed decisions
• Strong knowledge of process design, systems thinking, workflow optimization, and continuous improvement methodologies
• Experience using AI (including agentic or workflow-based automation) to drive process optimization and operational efficiency

Qualifications

• Position may require travel

Skills

• Strategic vision and hands-on execution
• Process design, governance, and measurable outcomes
• Continuous improvement methodologies
• AI capabilities, including agentic or workflow-based automation
• Systems thinking, workflow optimization, and continuous improvement methodologies
• Process design, systems thinking, workflow optimization, and continuous improvement methodologies

Benefits

• Comprehensive medical, dental, vision benefits
• Wellness programs and resources
• Parental leave
• Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• Discounts including 10% off pet insurance and 20% off at Chewy.com

Pay

The base salary range for this role is $137,500 - $221,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

Schedule

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.