Associate Director, Distribution Operations

About the role

We're looking for an Associate Director, Distribution Operations on the Commercial Operations & Channel Management team to help us expand what's possible for patients with serious diseases. Reporting to the Director, Distribution & Channel Management, you’ll lead key operational functions that ensure the compliant and efficient movement of commercial pharmaceutical products.

Responsibilities

• Maintain 3PL performance against Service Level Agreements (SLAs, e.g., order accuracy, shipping timelines, inventory accuracy).
• Collaborate with internal teams (Finance, Legal, Procurement, Quality Assurance, Regulatory Affairs, Supply Chain & Logistics), 3PL, and downstream Trading Partners to ensure product integrity, cold chain compliance, and adherence to Good Distribution Practices (GDP) and GXP requirements.
• Identify and implement process improvements and cost-saving initiatives.
• Manage Agreements and Purchase Orders and reconcile invoices for compliance and payment.
• Manage end-to-end order fulfillment across commercial channels to ensure timely and compliant execution.
• Manage order exceptions, shipping issues, and escalations for resolution.
• Track and report order and return metrics to drive operational insights and improvements.
• Ensure compliance through the US commercial product distribution network from 3PL to downstream trading partners.

Requirements

• A Bachelor's degree along with 10+ years of experience in pharmaceutical operations, logistics, and distribution.
• Proven experience managing 3PL operations, relationships, and driving performance.
• Strong knowledge of DSCSA.
• Industry recognized certification(s) preferred.
• Knowledge of pharmaceutical state licensing requirements and compliance protocols.
• Exceptional organizational, communication, and problem-solving skills.
• Demonstrated strong written and verbal communication skills.
• Proven mindset of proactive continuous improvement.
• Efficient independent worker with ability to focus and drive for results.
• Strong attention to detail.

Qualifications

• No specific qualifications mentioned.

Skills

• Pharmaceutical operations
• Logistics and distribution
• 3PL management
• Compliance with DSCSA and GDP/GXP
• Process improvement
• Order management
• Financial reconciliation
• Communication and collaboration
• Problem-solving

Benefits

• Comprehensive medical, dental, and vision coverage
• Mental health support
• Annual wellbeing reimbursement
• Access to Employee Assistance Program (EAP)
• Paid time off policies
• Fertility and family-forming benefits
• Carer support
• Flexible work schedules with purposeful in-person collaboration
• 401(k) plan with a competitive company match
• Annual equity awards
• Participation in Employee Stock Purchase Plan (ESPP)
• Company-paid life and disability insurance

Pay

$155,000.00 - $201,500.00 Annual

Schedule

Full-time, remote role. Occasional travel for team meetings or events will be expected. Travel Requirements: Minimal travel expected - up to 10% annually.