Associate Director, Desktop Engineering and Security

Major Responsibilities/Activities

• Maintaining our Desktop environment as it relates to device management, imaging, group policy, etc.
• Respond to telephone calls, emails and personnel requests for technical support as needed.
• Provide high level desk-side and telephone support resolving day-to-day technical issues for 300+ users within our New York office, 3 global offices and 50 remote users as needed.
• Participate in a rotating on-call after hours/weekends schedule.
• Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software).
• Provide technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems.
• Dealing directly with customer support through user requests and queries, which may include ad-hoc data reports and analysis.
• Aid with process testing, data migration, system integration and deployment to the end user.
• Maintain and track production related bugs and communicate status to business users, management and team.
• Provide overnight/weekend testing support for the desktop environment/systems, as the need arises.

Minimum Requirements

• 5 – 8 years of experience in technology support within the financial industry.
• Strong analytical thinking and problem-solving skills and ability to work both independently and as part of a team.
• Excellent verbal and written communication skills is a must.
• Experience with the usage and management of the Microsoft Office Suite and Microsoft 365.
• Experience with device management (mobile and desktop) and utilizing Intune and SCCM for both imaging and patch management.
• Tanium experience is a “nice to have” as well.
• Experience with GPO management as it pertains to the Desktop environment.
• Experience with Management and Support of a Citrix VDI and Xenapp Environment (on premises and DAAS).
• Experience with Security tools as they pertain to the Desktop environment and managing/building policies for those tools (Defender, CASB, CIS Benchmarking etc.).
• Strong experience with scripting/automation, such as PowerShell.
• Must have a bachelor’s degree.
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives.
• Agrees to comply with the firm’s hybrid work policy (“work from home policy,” as aligned with the Company’s employee handbook), which currently requires reporting to the Company’s New York City office four (4) days per week, with one (1) remote workday permitted.