Associate Director, Delivery Site & Service

About the role

The Delivery, Site & Service Associate Director leads multi-disciplinary field, logistics, and service teams, coordinating with Project Management, Operations, Engineering, and Sales. This role helps establish a centralized Delivery Site & Service organization for the Engineered Buildings product line, building trusted relationships, resolving complex issues, and driving continuous improvement in delivery performance and service profitability.

Responsibilities

• Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals across Engineered Buildings platform including establishing centralized capabilities spanning the full platform.
• Work closely with the customer and project management team to ensure jobsite services are completed on-time, within budget, and of flawless quality, including managing site schedules, look-ahead plans, and constraints; proactively communicate risks, mitigation plans, and required decisions.
• Manage customer relationships, addressing any issues or concerns in a timely and professional manner.
• Establish clear intake, prioritization, and dispatch processes; ensure timely response, accurate diagnosis, and high-quality repairs.
• Maintain adherence to all safety and training requirements for subcontractors and field service crews onsite. Institute a safety-first approach at the jobsite.
• Collaborate with various carriers to arrange the flawless transportation of our buildings. Should shipping damage occur, work closely with carriers and internal legal and risk management for timely, cost-effective resolution.
• Cook up with subcontractors, internal field service crews, and crane operators to ensure the successful installation of our buildings. Arrange timely labor deployment for both warranty and billable service work.
• Ensure strong collaboration with Supply Chain on DS&S matters (i.e., receipt of field-installed equipment).
• Oversee proper planning for travel and accommodations for field service crews.
• Collaborate with Estimating and Engineering teams to prepare BOM and associated costs for warranty and service work.
• Work with Project Management, Operations, and Supply Chain to understand any planned incomplete shipments and proactively work with the customer to organize and schedule an efficient recovery.

Requirements

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
• 12+ years of experience in logistics, project management, or construction management.
• Strong leadership including 5+ years of experience in managing teams.
• Exceptional communication skills, both written and verbal, including customer engagement.
• Knowledge of relevant software and tools, including ERP and Microsoft product suite.
• Demonstrated skills in budget management, coordination, and customer service.
• Ability to travel up to 25% domestically.

Qualifications

• Knowledge of electrical engineering principles and practices.
• Experience with project management methodologies and tools.
• Understanding of building construction and installation processes.
• Experience with fleet management and logistics.
• Experience with customer relationship management systems.

Skills

• Project management skills.
• Customer service skills.
• Team leadership and development skills.
• Communication and interpersonal skills.
• Problem-solving and decision-making skills.
• Technical skills in relevant software and tools.

Benefits

• Medical, dental, and vision plans.
• Flexible spending accounts.
• Short-term and long-term disability benefits.
• Critical illness, accident insurance, and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan.
• Tuition reimbursement.
• Back-up care services.
• Paid time off including volunteer time.
• A well-being program.
• Legal & identity theft protection.

Pay

$146,300.00 - $271,700.00 Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Schedule

Full-time position with occasional travel up to 25% domestically.